Complaints Management Software
From first contact to final resolution and reporting.
Customer complaints are valuable. With Workpro, your team won’t simply administer complaints. You'll track performance, learn from feedback and refine processes.
Consistent, compliant and fully reportable. Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process.
Transform the way you handle complaints
Know who’s doing what – and when. See progress through every stage – or highlight the lack of it. And easily access every piece of complaint data, stored securely in one place.
With detailed analytics and performance measurement built in, Workpro gives you the tools you need to identify and fix root causes. It goes further still, tracking complaints performance against KPIs – to highlight training needs in your organisation and inform process improvements.
All the time, Workpro keeps your complaints process consistent, fair and fully compliant – while improving productivity and increasing customer satisfaction scores.
Benefits at a glance
- Complete control of every stage
- Fair and consistent, every time
- Streamline your complaints process
- Improve productivity and reporting
Included as standard
- Three-stage complaints workflow
- Targets and alerts set to match your KPIs
- Templates starter pack for creating letters and emails
- Standard reports library
- GDPR-compliant information requests, including FOI, EIR and SAR
- All customisable and extendable
Managing Financial Services complaints?
We have a specialised FCA-compliant version of Workpro. Click to read more.
Clear, "at-a-glance" complaints tracking
Log & track all casework
Respond & resolve
Alerts & Reminders
Email and letter templates are auto-populated with case data, with seamless MS Word integration.
Case & Task Ownership
Reporting & Analysis
Quick and Advanced Search
Security & maintenance
Access & Audit
User Admin Tools
The integral file management utility lets you manage data and documents according to data protection policies.
Our customers all share a desire to offer the best possible customer service with the least amount of fuss.
"Our business is looking into complaints and the vast majority of LGO's staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing..."
"It's often an unsolicited comment in induction feedback that people think the system is more usable and more accessible, more powerful than systems they'd used in the past. And since we recruit from a wide variety of backgrounds, that gives us a comparator with hundreds of organisations in terms of their case management systems."
“Workpro works seamlessly across platforms as a browser-based implementation and is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system. The Workpro team has been insightful and responsive as we’ve adapted the system to our changing needs over time."
"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework. You are free to use your own initiative, while keeping to the things that have to be done. It’s so flexible but we can really funnel use of the system through validation and field labels. Workpro allows us to be as consistent and directive as we want to be."
Sectors we serve
Flexible hosting to suit your business
Workpro is available as Software as a Service or as an On-Premise installation. The choice is yours.