Ombudsman Case Management Software
Put things right, consistently, fairly. Report outcomes. Promote continuous improvement.
Case management software designed with Ombudsman, for Ombudsman. Gain complete control of all casework, with rich reporting and robust accountability.
Workpro is the leading Ombudsman case management solution. Used by Ombudsman and Commissioners throughout the UK and worldwide for nearly two decades, the Workpro team really understand how to optimise IT solutions for regulatory schemes.
Manage all cases - from enquiries and complaints to information requests – in one, comprehensive system. The workflow-based system guides staff through the correct process every time - ensuring compliance, reducing admin, and improving efficiency.
Accountability, Openness, Fairness
Workpro gives you a single view of your organisation’s entire caseload, with full transparency of every action taken and clear prompts for next steps. Vulnerable and sensitive cases are flagged. Nothing can slip through the cracks. You control access rights.
Above all, the system improves outcomes for your customers. Analyse the wealth of data Workpro collects to spot trends and identify root causes. Reports feed into improvement initiatives across your jurisdiction. Helping you to address systemic issues, to put things right.
Benefits at a glance
- Streamlined, effective case management
- Consistency and control, across all case types
- Comprehensive, rich reporting and analysis
- Cost-effective and low risk - a proven, trusted system.
Included as standard
- Three-stage case workflow, adaptable to your process demands
- GDPR-compliant information requests workflow (FOI, EIR, DPA and SAR)
- Templates for letters and emails
- Standard reports library
- Targets and alerts adjusted to match your KPIs
- All customisable and extendable
Log & track all casework
Respond & resolve
Security & maintenance
Our customers all share a desire to offer the best possible customer service with the least amount of fuss.
"Our business is looking into complaints and the vast majority of LGO's staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing..."
"Workpro works seamlessly across platforms as a browser-based implementation and is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system. The Workpro team has been insightful and responsive as we’ve adapted the system to our changing needs over time."
"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework. You are free to use your own initiative, while keeping to the things that have to be done. It’s so flexible but we can really funnel use of the system through validation and field labels. Workpro allows us to be as consistent and directive as we want to be."