FOI & SAR Case Management Software
Track every case. Identify themes and trends. Protect data at every step.
Respond swiftly and securely, on every request - with a trusted system that simplifies your process and meets data regulations.
Sensitive data and cases demand a system to match. Workpro gives you complete visibility of case progress and highlights request trends. It also keeps everything completely secure and is GDPR-compliant.
Supporting openness, creating trust
Workpro is trusted by major public bodies, including The Office of the Scottish Information Commissioner, The Local Government and Social Care Ombudsman for England and The Public Services Ombudsman for Wales.
As standard, Workpro brings a consistently high level of quality to every aspect of your team’s work, thanks to built-in workflows, templates and reporting. It also gives you comprehensive document handling, detailed task management and a powerful search tool.
From information requests to data protection cases, with GDPR compliance built-in, Workpro delivers. And if you need further customisation to fit your organisation’s needs, just ask.
Benefits at a glance
- Standardise and streamline the request-handling process
- Track deadlines and tasks, to see who’s doing what
- Store all correspondence in a single secure location
- Identify common request themes for publication
Included as standard
- Information request case types (FOI, EIR)
- Data protection case types (GDPR, SAR)
- Targets and alerts appropriate to each case type
- Templates starter pack for creating letters and emails
- Standard reports library
- All customisable and extendable
Log & track all casework
Respond & resolve
Security & maintenance
Our customers all share a desire to offer the best possible customer service with the least amount of fuss.
"Our business is looking into complaints and the vast majority of LGO's staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing..."
"It's often an unsolicited comment in induction feedback that people think the system is more usable and more accessible, more powerful than systems they'd used in the past. And since we recruit from a wide variety of backgrounds, that gives us a comparator with hundreds of organisations in terms of their case management systems."
"Workpro works seamlessly across platforms as a browser-based implementation and is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system. The Workpro team has been insightful and responsive as we’ve adapted the system to our changing needs over time."
"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework. You are free to use your own initiative, while keeping to the things that have to be done. It’s so flexible but we can really funnel use of the system through validation and field labels. Workpro allows us to be as consistent and directive as we want to be."