Sectors we serve
Workpro is applicable for any business handling potentially tricky cases.
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Workpro is highly configurable and can adapt to the terminology your organisation and sector requires.
Sectors we serve
Financial Services
Workpro FS is a specialised version of Workpro for complaints handling in the financial services industry. This system allows to handle and record each complaint to the highest standards demanded by the FCA.
Government
Workpro is used by all the main Public Service Ombudsman schemes in England, Wales, Scotland and Northern Ireland, as well as local government administration schemes overseas. Case types include complaints, enquiries, advice and social welfare cases.
Housing
Complaints handling impacts a housing organisation’s reputation and is an important factor in tenant well-being. The Housing Ombudsman is a long-term Workpro client with a remit to improve complaint handling in their jurisdiction.
Education
From student complaints and appeals, to misconduct in research cases, Workpro is used by leading universities to manage complaints. FOI and GDPR is another area where Workpro is used to record, track and report on cases from receipt to resolution.
Healthcare
We’ve worked with blue light and healthcare organisations for several years now. Applying lessons learned from complaints and feedback can make a huge difference to patients and carers, and the future care they receive.
Ombudsman
Workpro is used by Ombudsman and Commissioner organisations across the world. Our first Ombudsman solution was delivered in 2003. This heritage gives the Workpro team unrivalled experience in the delivery and support of case management software to regulatory bodies.
Retail
Retail and wholesale businesses usually have a diverse workforce working across multiple locations. Workpro offers tools that help frontline workers and their managers to easily capture every complaint.
Logistics
Workpro provides an all-in-one complaints management solution for businesses operating in the transport and logistics sector, allowing you to collate and respond to complaints spread across various platforms and channels.
Other Sectors
Workpro is used in a variety of other sectors including Transport, Retail, Manufacturing and Energy. Examples include a power generation plant using Workpro to track non-process conformance cases.
