Healthcare Complaints Management Software
Mitigate systemic risk and improve service provision
In large healthcare or Blue Light organisations, it can be hard to track complaints across diverse departments, let alone ensure lessons are learned and systemic problems addressed.
Our software helps your staff to respond more effectively and quickly to complaints, and it ensures managers can better monitor and analyse trends and root causes.
- Secure
- User Friendly
- Cost Effective
TRANSFORM THE WAY YOU HANDLE HEALTHCARE COMPLAINTS
Every complaint is valuable because it is an opportunity to learn. To improve service provision, feed into quality improvement initiatives, and eliminate systemic problems, you need a system that helps you capture all feedback.
However, with caseloads growing and staff under more pressure than ever before, managing complaints can be a challenge. Dealing with the public, patients and carers at times of stress, is not easy.
So, your complaints system must be.
Our software enables you to track and manage all complaints in one secure system, bringing clarity and improved efficiency to every aspect of the complaints management process
INTELLIGENT, SECURE & COST-EFFECTIVE SOFTWARE
Setting the standard for complaints handling
Fast, effective complaint resolution
Equip your team to track and manage every complaint with specialised tools designed to help them provide timely replies and appropriate responses. Workpro has an intuitive user interface that guides complaint handlers through workflow steps that match your chosen process.
Full regulatory compliance
Workpro provides automated alerts and targets that can be customised according to your KPIs, a full suite of auditing tools, and functionality that ensures consistent, fair case handling. It is GDPR compliant and includes file management tools for data protection.
A culture of continuous improvement
Workpro collects and collates relevant data to give you better visibility of issues across your organisation, from grumbles and enquiries to more serious complaints and whistleblowing. Identify trends, analyse root causes and highlight risks before they become problems.
You are in control
Gather and retain supporting evidence in the case file. Access the latest version of case information wherever you work, including from home. Control who can see cases, and rest assured that your data is safely stored in a highly secure, UK based cloud solution.
An all-in-one solution
Key Features
- Three-stage complaints workflow
- GDPR compliant FOI/SAR case type included
- Targets and alerts set to match your KPIs
- Auto-populated email and letter templates
- Standard reports library and flexible report builder
- All customisable and extendable
- Secure UK-based cloud hosting
FLexible and Customisable
Optional Modules
- Integrated webform for easy complaint submission
- Self-serve case portal
- PDF redaction tool
- Multi-factor authentication
- Social Media complaints monitoring
- Third Party system integration
Clear and intuitive software
Workpro's Key Features
Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process.
Log & track all casework
- Efficient case capture tools
- Task and case assignment
- Alerts and reminders
Respond & resolve
- Configurable process steps
- Document management
- Auto-populated templates
Management information
- Comprehensive dashboards
- Standard and adhoc reports
- Flexible search and filtering
Security & maintenance
- Full audit trail
- System admin tools
- Data protection
- Secure UK based hosting
See our software in action
Book a live overview
Book a product overview and find out why complaint handling teams love our cloud-based complaint management software.
