Contact us Request a demo
Contact us Request a demo
Contact us Request a demo
Contact us Request a demo
Contact us directly on +44 (0)131 449 7071

Healthcare Complaints Management Software

Mitigate systemic risk and improve service provision

See it in action
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Used and Trusted by:

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EMT Healthcare
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Patient Ombudsman
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Local Government & Social Care Ombudsman
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British Heart Foundation

TRANSFORM THE WAY YOU HANDLE HEALTHCARE COMPLAINTS

Every complaint is valuable because it is an opportunity to learn. To improve service provision, feed into quality improvement initiatives, and eliminate systemic problems, you need a system that helps you capture all feedback.

However, with caseloads growing and staff under more pressure than ever before, managing complaints can be a challenge. Dealing with the public, patients and carers at times of stress, is not easy.

So, your complaints system must be.

Our software enables you to track and manage all complaints in one secure system, bringing clarity and improved efficiency to every aspect of the complaints management process

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"Workpro is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system."

Complaints
Canada
Healthcare

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"Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past."

Complaints
UK
Public Sector

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"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."

Complaints
England
Ombudsman

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"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework."

Complaints
England
Social Housing

INTELLIGENT, SECURE & COST-EFFECTIVE SOFTWARE

Setting the standard for complaints handling

Fast, effective complaint resolution

Equip your team to track and manage every complaint with specialised tools designed to help them provide timely replies and appropriate responses. Workpro has an intuitive user interface that guides complaint handlers through workflow steps that match your chosen process.

Full regulatory compliance

Workpro provides automated alerts and targets that can be customised according to your KPIs, a full suite of auditing tools, and functionality that ensures consistent, fair case handling. It is GDPR compliant and includes file management tools for data protection.

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A culture of continuous improvement

Workpro collects and collates relevant data to give you better visibility of issues across your organisation, from grumbles and enquiries to more serious complaints and whistleblowing. Identify trends, analyse root causes and highlight risks before they become problems.

You are in control

Gather and retain supporting evidence in the case file. Access the latest version of case information wherever you work, including from home. Control who can see cases, and rest assured that your data is safely stored in a highly secure, UK based cloud solution.

 
 

An all-in-one solution

Key Features

  • Three-stage complaints workflow
  • GDPR compliant FOI/SAR case type included
  • Targets and alerts set to match your KPIs
  • Auto-populated email and letter templates 
  • Standard reports library and flexible report builder
  • All customisable and extendable
  • Secure UK-based cloud hosting
Read more about Workpro Features

FLexible and Customisable

Optional Modules

  • Integrated webform for easy complaint submission
  • Self-serve case portal 
  • PDF redaction tool
  • Multi-factor authentication
  • Social Media complaints monitoring
  • Third Party system integration

 

Read more about Optional modules

Prefer to watch a video?

Workpro Explained In 4 Minutes

We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video.

Clear and intuitive software

Workpro's Key Features

Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process.

Log & track all casework


  • Efficient case capture tools
  • Task and case assignment
  • Alerts and reminders
Log & track all casework

Respond & resolve


  • Configurable process steps
  • Document management
  • Auto-populated templates
Respond & resolve

Management information


  • Comprehensive dashboards
  • Standard and adhoc reports
  • Flexible search and filtering
Management information

Security & maintenance


  • Full audit trail 
  • System admin tools
  • Data protection 
  • Secure UK based hosting
Security & maintenance
For more detail about Workpro features, click here
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See our software in action

Book a live overview

Book a product overview and find out why complaint handling teams love our cloud-based complaint management software.

Book your live overview