--- title: Complaints Management Software For The Healthcare Sector description: Complaints management for the blue light and healthcare sectors can be incredibly nuanced. Make sure you're tracking every complaint – and learning from mistakes with Workpro --- # Healthcare Complaints Management Software ## Mitigate systemic risk and improve service provision In large healthcare or Blue Light organisations, it can be hard to track complaints across diverse departments, let alone ensure lessons are learned and systemic problems addressed. Our software helps your staff to respond more effectively and quickly to complaints, and it ensures managers can better monitor and analyse trends and root causes. - Secure - User Friendly - Cost Effective [ See it in action ](https://www.workpro.com/request-a-demo-workpro-casework) ![healthcare-complaints](https://www.workpro.com/hs-fs/hubfs/healthcare-complaints.png?width=648&height=607&name=healthcare-complaints.png) ### Used and Trusted by: ![EMT Healthcare Logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/Untitled%20design%20(2)-1.jpg?width=340&height=200&name=Untitled%20design%20(2)-1.jpg) EMT Healthcare ![patient-ombudsman-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/patient-ombudsman-logo-v2.jpg?width=340&height=200&name=patient-ombudsman-logo-v2.jpg) Patient Ombudsman ![Local Government & Social Care Ombudsman Logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/lgsco-logo-v2.jpg?width=340&height=200&name=lgsco-logo-v2.jpg) Local Government & Social Care Ombudsman ![British Heart Foundation Logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/Untitled%20design%20(3).jpg?width=340&height=200&name=Untitled%20design%20(3).jpg) British Heart Foundation #### TRANSFORM THE WAY YOU HANDLE HEALTHCARE COMPLAINTS Every complaint is valuable because it is an opportunity to learn. To improve service provision, feed into quality improvement initiatives, and eliminate systemic problems, you need a system that helps you capture all feedback. However, with caseloads growing and staff under more pressure than ever before, managing complaints can be a challenge. Dealing with the public, patients and carers at times of stress, is not easy. So, your complaints system must be. Our software enables you to track and manage all complaints in one secure system, bringing clarity and improved efficiency to every aspect of the complaints management process ![patient-ombudsman-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/patient-ombudsman-logo-v2.jpg?width=85&height=50&name=patient-ombudsman-logo-v2.jpg) "Workpro is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system." Complaints Canada Healthcare ![slcc-logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/slcc-logo.png?width=85&height=54&name=slcc-logo.png) "Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past." Complaints UK Public Sector ![lgsco-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/lgsco-logo-v2.jpg?width=85&height=50&name=lgsco-logo-v2.jpg) "The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs." Complaints England Ombudsman ![housing-ombudsman-service-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/housing-ombudsman-service-logo-v2.jpg?width=85&height=50&name=housing-ombudsman-service-logo-v2.jpg) "Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework." Complaints England Social Housing [![workpro-scm-dashboard-screen](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-scm-dashboard-screen.jpg?width=1280&height=1067&name=workpro-scm-dashboard-screen.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-scm-dashboard-screen.jpg) [![workpro-scm-form-example](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-scm-form-example.jpg?width=1280&height=1067&name=workpro-scm-form-example.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-scm-form-example.jpg) [![workpro-case-document-summary-screen](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-case-document-summary-screen.jpg?width=1280&height=1067&name=workpro-case-document-summary-screen.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-case-document-summary-screen.jpg) #### INTELLIGENT, SECURE & COST-EFFECTIVE SOFTWARE ## Setting the standard for complaints handling #### Fast, effective complaint resolution Equip your team to track and manage every complaint with specialised tools designed to help them provide timely replies and appropriate responses. Workpro has an intuitive user interface that guides complaint handlers through workflow steps that match your chosen process. #### Full regulatory compliance Workpro provides automated alerts and targets that can be customised according to your KPIs, a full suite of auditing tools, and functionality that ensures consistent, fair case handling. It is GDPR compliant and includes file management tools for data protection. ![Woman sitting at a desk using a laptop](https://www.workpro.com/hs-fs/hubfs/woman-using-laptop.png?width=861&height=349&name=woman-using-laptop.png) #### A culture of continuous improvement Workpro collects and collates relevant data to give you better visibility of issues across your organisation, from grumbles and enquiries to more serious complaints and whistleblowing. Identify trends, analyse root causes and highlight risks before they become problems. #### You are in control Gather and retain supporting evidence in the case file. Access the latest version of case information wherever you work, including from home. Control who can see cases, and rest assured that your data is safely stored in a highly secure, UK based cloud solution.     #### An all-in-one solution ## Key Features - Three-stage complaints workflow - GDPR compliant FOI/SAR case type included - Targets and alerts set to match your KPIs - Auto-populated email and letter templates  - Standard reports library and flexible report builder - All customisable and extendable - Secure UK-based cloud hosting [ Read more about Workpro Features ](https://www.workpro.com/why-workpro/features) #### FLexible and Customisable ## Optional Modules - Integrated webform for easy complaint submission - Self-serve case portal  - PDF redaction tool - Multi-factor authentication - Social Media complaints monitoring - Third Party system integration   [ Read more about Optional modules ](https://www.workpro.com/why-workpro/optional-workpro-casework-modules) #### Prefer to watch a video? ## Workpro Explained In 4 Minutes We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video. ![An introduction to Workpro HR](https://www.workpro.com/hs-fs/hubfs/Workpro%20Website/Videos/028%20Chris%20Ellis%20-%20employee%20ownership_Moment-1.jpg?width=960&height=540&name=028%20Chris%20Ellis%20-%20employee%20ownership_Moment-1.jpg) #### Clear and intuitive software ## Workpro's Key Features Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process. #### Log & track all casework - Efficient case capture tools - Task and case assignment - Alerts and reminders Log & track all casework #### Respond & resolve - Configurable process steps - Document management - Auto-populated templates Respond & resolve #### Management information - Comprehensive dashboards - Standard and adhoc reports - Flexible search and filtering Management information #### Security & maintenance - Full audit trail  - System admin tools - Data protection  - Secure UK based hosting Security & maintenance [ For more detail about Workpro features, click here ](https://www.workpro.com/why-workpro/features) ![Woman making a call on a mobile phone](https://www.workpro.com/hs-fs/hubfs/woman-on-phone-with-screenshots.png?width=329&height=363&name=woman-on-phone-with-screenshots.png) #### See our software in action ## Book a live overview Book a product overview and find out why complaint handling teams love our cloud-based complaint management software. 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