Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service.
Build compliance and oversight into every part of your process.
The compliant way to manage even the most complex issues.
Log every request – and plan every action – to stay fully compliant.
From investigations to internal issues, take complete control.
Our business is looking into complaints and the vast majority of LGO’s staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changin...Read case study
Putting customers at the heart of everything we do is key to Brightside maintaining a competitive edge within our markets. Listening to customers and acting quickly to respond to complaints and dissatisfaction ensures we can move swiftly to improve our processes, products and customer propositions. ...Read case study
Workpro is at the core of our Casework Operation. Having everything in one place and being able to retrieve information easily makes it very effective. The reporting provides valuable Management Information to the wider business. — Craig Haskins, HR Operations Casework, Operations Pa...Read case study
Workpro was selected following an open, competitive bidding process. In addition to meeting our technical requirements, we were impressed by the user feedback provided by current Workpro clients. Workpro emerged as the solution to best serve our needs. We have enjoyed a great working relationship wi...Read case study
Workpro is ready to adapt to almost any process.
Chances are that Workpro will slot straight into your workflow, with almost no configuration. However, it’s ready to adapt to almost any need imaginable. You can make some changes yourselves, or ask us to support you.
Everything in one place, from web forms to letters
Everything is in one place, from emails and letters to web forms and social media. Your customer details are pulled in directly, completely avoiding keying errors and duplicate effort. This means managers can manage, while the system moves each case along.
Visually flag targets, deadlines and progress.
Workpro puts targets and deadlines in front of your team, and at the heart of your process. Flag vulnerable customers. See which projects are sitting at green, amber or red. And instantly know if a deadline is looming. Plus, set alerts when tasks are assigned, to make sure they’re completed.
Professional, high quality letter and email templates promote accuracy, consistency and productivity.
Every case worker using the same high quality tools. Every detail gathered in precisely the same way. And every letter or email personalised from a pre-approved outline – designed to make sure you stay compliant, and your customers stay fully informed.
Work directly in Word – or get a PDF detailing the entire case.
Create and edit Word documents directly from Workpro, including full document auditing, filtering and searching. Need a summary of every document? Hit ‘Bundle PDF’. Workpro also integrates with Microsoft Outlook, including a choice of email domain.
KPIs, team allocations, ‘done today’, ‘what’s next’ and much more.
Everything is there: your performance against KPIs, your team allocations, your ‘done today’ and your ‘what’s next’. With complete visibility, you gain complete control. View it your way, or export every data point to Excel for the ultimate flexibility.
If it’s in Workpro, it can be analysed, instantly
If it’s in Workpro, it can be analysed, instantly and in-depth. Choose from a library of powerful reports, write your own, or let us build one to precisely fit your needs – from trend analysis to ‘cases by category’.
Search for anything, anywhere – including precedent cases.
A phrase in a Word document. A name or number in a message. A keyword in a web form. Search for anything, and find the information you want – including links to exemplars and precedent cases. After all, why do something perfectly just once?
Restrict who sees what. Track every action. Encrypt everything.
Workpro is GDPR-compliant and so much more. Restrict precisely who sees exactly what. Track every action, from initial call through to deletions, additions and delegations. Protect everything in the system, encrypted at rest or in transit.
Named case workers, delegates tasks and detailed reporting.
Set a named case worker for every case in your workflow, then assign manual and process-generated tasks to progress each case to conclusion. This is compliance and customer service in action – flagging up small issues before they become intractable problems.
Manage Workpro yourself. Or simply ask us to do it for you.
If you prefer, Workpro lets you manage your own lookup lists, KPIs, users, file management, templates and more – we’ll show you how. Or simply ask us to do it for you.
Workpro’s powerful API is the route to process automation.
Pull in payroll data, HR details or scanned documents. Integrate with your phone system, single sign-on or two-factor authentication. Workpro works alongside your existing systems using standard API tools.
Workpro is actively monitoring developments related to the Covid-19 pandemic. The whole team is already set up to work remotely, enabling us to stay connected to our staff and clients. We are also pro-actively helping organisations adapt to longer term home working.
The SPSO’s Complaints Standards Authority has updated its innovative Model Complaint Handling Procedures (MCHPs) in the light of recent research, good practice and user feedback.
Employees value good company culture and fair work policies. An important part of that is how you treat them when career issues hit. What makes for a good ER case management system?