Dedicated HR case management & complaints management software

The right way to track, manage and report on employee and customer issues.

De-risk your process and improve operational efficiency with Workpro – intuitive case management software with specialised versions for Complaints, HR and Employee Relations.

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Which Workpro is right for you?


Complete control of your case management process.

Workpro efficiently handles complaints, HR cases, FOI requests and more - watch our explainer video

Trusted by leading organisations

Our clients gain confidence and control at every stage of the process - with complete oversight of every action by every team member.


"The team members are absolutely delighted with Workpro. They have picked up using the system brilliantly. It is intuitive and user friendly and you can easily work through the steps."

Finance Services


"It's often an unsolicited comment in induction feedback that people think the system is more usable and more accessible, more powerful than systems they'd used in the past. And since we recruit from a wide variety of backgrounds, that gives us a comparator with hundreds of organisations in terms of their case management systems."

Public Sector


"Our business is looking into complaints and the vast majority of LGO's staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing..."



"I don’t think the transition of the new HR structure would have been as successful without Workpro. It has been key to the success of that. We would be lost without it now!"

FMCG Manufacturing


“Workpro works seamlessly across platforms as a browser-based implementation and is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system. The Workpro team has been insightful and responsive as we’ve adapted the system to our changing needs over time."



"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework. You are free to use your own initiative while keeping to the things that have to be done. It’s so flexible but we can really funnel the use of the system through validation and field labels. Workpro allows us to be as consistent and directive as we want to be."

Social Housing

Features at a glance

Discover more features for your solution

Case Capture

Everything is in one place, from web forms to letters.

Document Management

Work directly in Word - or get a PDF detailing the entire case.

Reports & Analysis

If it's in Workpro, it can be analysed, instantly.

Security & Audit

Restrict who sees what. Track every action. Encrypt everything.


Case management thinking.

Empowering frontline staff to better handle customer complaints

Empowering frontline staff to better handle customer complaints

Empower frontline staff to handle customer complaints with confidence and efficien…

June 7, 2024 4 min read
Email Complaint Handling – What Does The Evidence Tell Us?
Woman handling email complaint

Email Complaint Handling – What Does The Evidence Tell Us?

Of all the complaint types that modern organisations have to field, email complain…

May 22, 2024 8 min read
Beyond Resolution: Navigating Continued Pushback from a Complainant

Beyond Resolution: Navigating Continued Pushback from a Complainant

It has never been unusual for complainants to push back on a complaint outcome. Ho…

May 6, 2024 3 min read
Getting Maximum Value Out of Your Complaints Management Software
Employee increasing value for company displayed via bar graph

Getting Maximum Value Out of Your Complaints Management Software

Most complaints team managers will already know that getting their team onboard wi…

April 19, 2024 10 min read

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