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Contact us directly on +44 (0)131 449 7071
Legal

Privacy & Cookies

Section I: Overview
   
Section I

Overview

We respect your privacy and seek to protect your personal data at all times. This privacy notice describes how we look after your personal data when you visit our website or contact us. This includes any data you provide when you fill in a form, sign up to our newsletter, request a product demonstration or a copy of a resource such as a whitepaper.

We only use your personal information to respond to an enquiry about our products and services, or to better provide our products and services. That means we do not sell information or lists to other organisations under any circumstances.

   
Section II

Who we are

Workpro is developed by Computer Application Services Ltd (referred to as CAS). CAS is the data controller and responsible for your personal data.

Our address is Computer Application Services Ltd, Quantum Court, Heriot-Watt Research Park South, Edinburgh, EH14 4AP.

For all data matters contact Data Protection Officer Simon Laxton via info@casltd.com or call +44 (0)131 449 7071.

    
Section III

Your personal information

You may give us personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes when you:

  • Request a demonstration
  • Submit an enquiry form on our website
  • Subscribe to our newsletter
  • Request information to be sent to you.

Personal data is any information about an individual from which that person can be identified. We may collect, use, store and transfer the following kinds of personal data about you:

  • Identity Data including first name/last name/ title.
  • Contact Data including organisation name and address, your email address and telephone numbers.

We may also use aggregated data such as statistical or demographic data. This is not personal data as it does not directly or indirectly reveal your identity. For example, we collect usage data to determine how many people have accessed a certain webpage.

We do not collect any Special Categories of Personal Data about you. We do not collect details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health or any criminal convictions and offences.

   
Section IV

How we use your data

When entering the Workpro website your computer will automatically be issued with 'cookies'. A cookie is a small file, typically of letters and numbers, placed on your computer when you access the site. We do not identify individual users, only the IP address used.

The table below explains the cookies we use and why.

 Cookie

 Purpose

 PHPSESSID  

This is a technical, local session cookie which is necessary for our website to operate as intended. It is only saved on your device while you are actually browsing the website. This identifier does not store personal data and is deleted when you leave the website.

 Google   Analytics

 

We use Google Analytics cookies to collect information about how visitors use our site, which helps us to improve the site and our marketing activity. These cookies allow us to monitor the number of visitors to the site, where visitors have come to the site from and the pages they visited. Information collected is in an anonymous form. Please see below how to block these cookies if desired.

Microsoft Clarity

We use Microsoft Clarity cookies to collect information about how visitors use our site. The information collected is non-personally identifiable. Anonymous session replays and heatmaps provide us with a better understanding of how users interact with our website which helps us to improve the site.

If a user has disabled cookies on the browser, Clarity doesn't set cookies.

Recordings data is retained for 30 days. Any labelled or favourited sessions are retained for 13 months. Heatmap data is retained for 13 months. Data on Clarity servers, including backups, is deleted post-retention period and can't be recovered. Microsoft Clarity does not sell the information to any third party.
   
Section V

External third-party providers

We use certain third parties to help us conduct our business. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Hubspot host our website, CRM and email marketing service.

When you submit a contact form on our website the information is stored in our Hubspot CRM (Customer Relationship Mangement system). This ensures we have a record of the enquiry and can respond appropriately.

All data is stored in European data centres in accordance with GDPR and UK data protection laws. We erase contact records after a period of three years of no further contact with the enquirer or prospect. 

Links outside of our control

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.



   
Section VI

Data security

CAS is registered with the ICO to handle personal data in the performance of our business in accordance with the UK Data Protection legislation and current EU directive. CAS has also adopted best practice by operating an Information Security Management System that has been certified and awarded the international recognised standard ISO 27001:2013.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

   
Section VII

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting obligations.

Your legal rights

Unless subject to an exemption under the data protection laws, you have the right under UK GDPR to:

  • Request a copy of the personal data which we hold about you
  • Request that we correct any personal data if it is found to be inaccurate or out of date
  • Request your personal data is erased where it is no longer necessary to retain it
  • Withdraw your consent at any time if you have previously given it
  • Request that we provide you with your personal data and where possible, to transmit that data directly to another data controller (the right to data portability)
  • Request a restriction is placed on further processing if that processing is in dispute
  • Object to our processing of personal data, where applicable.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

   
Section VIII

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 8th December 2022.

   
Section IX

Requests and complaints

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please contact Data Protection Officer Simon Laxton via info@casltd.com or call +44 (0)131 449 7071.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office.