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Every day is Ombuds Day

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Complaints management

Every day is Ombuds Day

What is an Ombudsman? And how does Workpro case management software help Ombudsman offices worldwide to make a difference – every day!

8 October 2020
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HR case management

Announcing Innovation Award for Workpro HR portal

Our new HR portal enables secure online information exchange between HR caseworkers, employees, and managers. Remote working and communication capabilities are being extended thanks to an Innovate UK award.

8 September 2020
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HR case management

What features should a good employee case management system have?

When career issues hit, employees expect consistent policies and fair resolution. Are you equipped with a good ER case management system? 

13 August 2020
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Complaints management

Managing rising complaints well

Complaints are expected to rise as the Covid-19 crisis continues. Are you equipped to cope? We share some effective strategies from Workpro customers.

9 July 2020
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General

Encourage a Speak Up culture. Whistleblower case management

Whistleblower or Freedom to Speak up (FTSU) cases require careful handling. We share experience in implementing these challenging case types.

19 June 2020
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General

The CAS Workpro employee ownership story

Employee ownership is a win-win. How a move to employee ownership 6 years ago helped us overcome challenging circumstances – and made us more resilient for this current storm.

18 June 2020
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Complaints management

How much are complaints costing your business?

Complaints handling comes at a cost. But poor complaints handling costs more. What are these costs and how can you reduce them?

4 June 2020
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HR case management

Managing HR casework remotely, beyond Covid-19

Remote working and response coordination – two huge challenges now facing HR teams. Our secure online tool for HR case management can help.

23 April 2020
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Complaints management

Dealing with repeat complainants effectively

Repeat complaints and complaint clusters can be the most difficult to handle. The complaint handling experts at Workpro have put together some tips to help.  

5 April 2020
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General

Workpro works on through Covid-19

Workpro is actively monitoring developments related to the Covid-19 pandemic. The whole team is already set up to work remotely, enabling us to stay connected to our staff and clients. We are also pro-actively helping organisations adapt to longer term home working.

27 March 2020
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Complaints management

A revised model for public sector complaints handling

The SPSO’s Complaints Standards Authority has updated its innovative Model Complaint Handling Procedures (MCHPs) in the light of recent research, good practice and user feedback.

10 February 2020
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General

Women in STEM: career tips and advice

Interested in a career in software engineering? Check out our paid summer internship opportunity. Plus two Workpro developers share their top tips for getting started in IT. Because the world needs more women in STEM!

27 November 2019