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Managing an upsurge in complaints. Separating true hurts from general groans.

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Complaints management

Managing an upsurge in complaints. Separating true hurts from general groans.

An upsurge in complaints is expected in the wake of this pandemic. How do you spot amongst the noise those issues where someone has genuinely been wronged or there is a genuine risk to the business?

9 July 2020
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General

Encouraging a Speak Up culture. Implementing whistleblowing case management.

Whistleblowing or Freedom to Speak up (FTSU) cases require careful, confidential handling. We share our experience in implementing these challenging case types for customers. 

19 June 2020
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General

The CAS Workpro employee ownership story

Employee ownership is a win-win. How a move to employee ownership 6 years ago helped us overcome challenging circumstances – and made us more resilient for this current storm.

18 June 2020
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Complaints management

How much are complaints costing your business?

Complaints handling comes at a cost. But poor complaints handling costs more. What are these costs and how can you reduce them?

4 June 2020
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HR case management

Managing HR casework remotely, beyond Covid-19

Remote working and response coordination – two huge challenges now facing HR teams. Our secure online tool for HR case management can help.

23 April 2020
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Complaints management

Dealing with repeat complainants effectively

Repeat complaints and complaint clusters can be the most difficult to handle. The complaint handling experts at Workpro have put together some tips to help.  

5 April 2020
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General

Workpro works on through Covid-19

Workpro is actively monitoring developments related to the Covid-19 pandemic. The whole team is already set up to work remotely, enabling us to stay connected to our staff and clients. We are also pro-actively helping organisations adapt to longer term home working.

27 March 2020
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Complaints management

A revised model for public sector complaints handling

The SPSO’s Complaints Standards Authority has updated its innovative Model Complaint Handling Procedures (MCHPs) in the light of recent research, good practice and user feedback.

10 February 2020
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HR case management

What features should a good ER case management system have?

Employees value good company culture and fair work policies.  An important part of that is how you treat them when career issues hit. What makes for a good ER case management system?

22 January 2020
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General

Women in STEM: career tips and advice

Interested in a career in software engineering? Check out our paid summer internship opportunity. Plus two Workpro developers share their top tips for getting started in IT. Because the world needs more women in STEM!

27 November 2019
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Complaints management

Making Financial Complaints Reporting Less Painful

Reporting complaints data to the FCA every 6 months - for all to see - is potentially painful.  How good complaints management software helps financial firms comply with FCA complaint handling rules and complaint trends.

21 October 2019
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HR case management

Reduce pressure through HR case management software

Many HR departments report being overstretched with the pressure of unpredictable HR caseload. Almost every other profession uses tailor-made software to simplify tasks and improve efficiency. Why should HR be any different?

15 October 2019