Improved customer retention is one benefit of better complaints handling. Why it is more important to focus on the value of complaints than reducing their costs.
A new case management system can be implemented in under 8 weeks. Saving you money with rapid, sustainable gains.
Full feature PDF editing and redaction is now available within Workpro case management software. Open, edit and save PDF documents without leaving Workpro, removing the need for expensive Adobe licences or to switch applications to carry out this work.
Workpro V5.0 is launched! Delivering a range of enhancements designed to help your teams work more efficiently, the first thing you will notice is the clean modern styling of the improved user interface.
Our new HR Case Portal empowers line managers to consistently handle people issues, with HR in the loop if needed. Avoid reputational and financial risks in employee relations.
Dealing with vulnerable people is an everyday reality for users of our case management software. An interest in how the pandemic is affecting our customers’ customers, and those around us, led to an informative talk from the Samaritans.
Check out our short video explainer on how and why Workpro improves management of complaints and HR cases.
What is an Ombudsman? And how does Workpro case management software help Ombudsman offices worldwide to make a difference – every day!
We are pleased to announce that Workpro has been accepted on the G Cloud 12 framework, available on the UK Government’s Digital Marketplace.
Our new HR portal enables secure online information exchange between HR caseworkers, employees, and managers. Remote working and communication capabilities are being extended thanks to an Innovate UK award.
When career issues hit, employees expect consistent policies and fair resolution. Are you equipped with a good ER case management system?
Complaints are expected to rise as the Covid-19 crisis continues. Are you equipped to cope? We share some effective strategies from Workpro customers.