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Claim unmined value from smart complaints management

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Complaints Management

Claim unmined value from smart complaints management

Improved customer retention is one benefit of better complaints handling. Why it is more important to focus on the value of complaints than reducing their costs.

8 June 2021
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All Case Management

Implement your case management system in under eight weeks

A new case management system can be implemented in under 8 weeks. Saving you money with rapid, sustainable gains. 

27 May 2021
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All Case Management

Announcing Integrated PDF Editing and Redaction in Workpro

Full feature PDF editing and redaction is now available within Workpro case management software. Open, edit and save PDF documents without leaving Workpro, removing the need for expensive Adobe licences or to switch applications to carry out this work.

12 May 2021
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All Case Management

New Workpro Release Targets Case Management Efficiency

Workpro V5.0 is launched! Delivering a range of enhancements designed to help your teams work more efficiently, the first thing you will notice is the clean modern styling of the improved user interface.

23 February 2021
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HR Case Management

Supporting line managers with HR case management

Our new HR Case Portal empowers line managers to consistently handle people issues, with HR in the loop if needed. Avoid reputational and financial risks in employee relations.

16 February 2021
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All Case Management

Supporting the Vulnerable and People in Crisis

Dealing with vulnerable people is an everyday reality for users of our case management software. An interest in how the pandemic is affecting our customers’ customers, and those around us, led to an informative talk from the Samaritans.

28 January 2021
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All Case Management

Workpro Video Explainer

Check out our short video explainer on how and why Workpro improves management of complaints and HR cases. 

3 December 2020
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Complaints Management

Every day is Ombuds Day

What is an Ombudsman? And how does Workpro case management software help Ombudsman offices worldwide to make a difference – every day!

8 October 2020
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Company News

Workpro is on G Cloud 12

We are pleased to announce that Workpro has been accepted on the G Cloud 12 framework, available on the UK Government’s Digital Marketplace. 

1 October 2020
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HR Case Management

Innovation Award for Workpro HR portal

Our new HR portal enables secure online information exchange between HR caseworkers, employees, and managers. Remote working and communication capabilities are being extended thanks to an Innovate UK award.

8 September 2020
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HR Case Management

What features should a good employee case management system have?

When career issues hit, employees expect consistent policies and fair resolution. Are you equipped with a good ER case management system? 

13 August 2020
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Complaints Management

Managing rising complaints well

Complaints are expected to rise as the Covid-19 crisis continues. Are you equipped to cope? We share some effective strategies from Workpro customers.

9 July 2020