Empowering frontline staff to better handle customer complaints
![](https://www.workpro.com/hubfs/AI-Generated%20Media/Images/customer%20service%20on%20phone%20in%20office%20uk-1.jpeg)
Empowering frontline staff to better handle customer complaints
June 7, 2024
4
min read
Email Complaint Handling – What Does The Evidence Tell Us?
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Email Complaint Handling – What Does The Evidence Tell Us?
May 22, 2024
8
min read
Beyond Resolution: Navigating Continued Pushback from a Complainant
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Beyond Resolution: Navigating Continued Pushback from a Complainant
May 6, 2024
3
min read
Getting Maximum Value Out of Your Complaints Management Software
![Employee increasing value for company displayed via bar graph](https://www.workpro.com/hubfs/business%20success%20and%20growth%20concept%20-%20isolated%20over%20a%20white%20background.jpeg)
Getting Maximum Value Out of Your Complaints Management Software
April 19, 2024
10
min read
How Conflict at Work Impacts Your Bottom Line
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How Conflict at Work Impacts Your Bottom Line
April 2, 2024
3
min read
Beyond Implementation: Optimise Your Use of Case Management Software
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Beyond Implementation: Optimise Your Use of Case Management Software
March 4, 2024
3
min read
Is your HR case document management fit for purpose?
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Is your HR case document management fit for purpose?
February 19, 2024
4
min read
New Workpro Functionality – Performance Improvements
![Woman working on laptop](https://www.workpro.com/hubfs/Portrait%20of%20a%20happy%20female%20student%20using%20laptop%20computer%20in%20university.jpeg)
New Workpro Functionality – Performance Improvements
January 16, 2024
1
min read
Identifying and Supporting Vulnerable Complainants
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Identifying and Supporting Vulnerable Complainants
December 13, 2023
5
min read