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Workpro Case Study: Scottish Legal Complaints Commission

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Complaints Management

Workpro Case Study: Scottish Legal Complaints Commission

SLCC (Scottish Legal Complaints Commission) use Workpro Case Management Software to help them manage complaints. Find out how they use Workpro and why it works so well for them by watching the video here, or by reading the transcript below.

11 May 2022
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HR Case Management

When it comes to HR case management, can we keep IT simple, stupid?

Is the thought of where to start and how to implement an HR case management system holding you back? 

14 April 2022
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Company News

Why work for Workpro?

CAS, trading as Workpro, is employee-owned with a family feel where every team member is valued. At Workpro, we design case management systems for complaints handling, employee relations and other regulated casework. 

24 March 2022
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Complaints Management

Ombudsman under pressure: are your caseworkers overstretched?

Ombudsman are under increasing pressure thanks to an unprecedented level of cases. So what is the answer?

1 March 2022
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HR Case Management

HRTech247 interview with our CEO Ken Naismith

As part of HRTech247’s Coffee Chat in 15 series – Workpro CEO Ken Naismith was interviewed by Bob Rehill. They discussed employee relations and case management and where case management sits in the HR industry and market.

18 February 2022
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Resources

Workpro HR Case Management Brochure

Take management visibility and control of employee issues to a whole new level.

1 February 2022
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Complaints Management

Protect profitability by making your customers' lives easier

We all know that customers are more likely to stay loyal if you deliver on your basic promises. This can be difficult if you struggle to keep on top of off-script problems customers complain about. It needs to be easy for you and easy for customers to put things right.

28 January 2022
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All Case Management

The Goldilocks of case management systems

Software configured to specific process requirements used to mean a costly bespoke build, but this is not the case with Workpro. Not too basic, not too complex, but "just right". 

9 December 2021
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All Case Management

Why Workpro? Our Story

Why choose Workpro? Workpro is the case management software that has big system functionality with a small system cost. We call it the "Goldilocks" of systems! What do we mean?

29 October 2021
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HR Case Management

Supporting line managers with HR case management

From absences to grievances and performance, and all the other HR issues that can arise, line managers play a huge role in maintaining good employee relations. How do you ensure this happens fairly and consistently across your organisation? 

1 September 2021
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Resources

Whitepaper: 20 Key Benefits of an HR Case Management System

Human Resources Business Case Whitepaper: This guide summarises 20 typical challenges the businesses we work with were facing prior to adopting a new case management system.        

9 August 2021
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Company News

Employee Ownership Day 2021

Business resilience is one benefit of employee ownership, as we at Workpro can testify. Our EO Day 2021 celebrations focussed on this theme.

1 July 2021