Case Management Software

Track progress. Standardise workflow. A single system for all your casework.

Gain complete control over your workflow with one system. Benefit from improved efficiency and assured compliance on every case.

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Workpro is designed for casework from the ground up. Everything is in one place – easy to track, report and improve. A duplicate effort is a thing of the past. And you’re now completely in control of every part of every process.

A single source of the truth

Spreadsheets have many strengths – but handling complex casework isn’t one of them.

Workpro replaces your separate, unconnected systems – giving you a single view of your organisation’s entire caseload. Everything is designed to deliver consistent, transparent results, built on solid workflows, clear templates and powerful reporting.

Even document management gets a productivity overhaul – with a single, secure and searchable repository for all your casework data and seamless MS Word integration.

Benefits at a glance

  • Confidence and control, from a dedicated casework system
  • Identify non-conformance and root causes 
  • Store every document in a single, secure location

Included as standard

  • Three-stage workflow, adaptable to your process demands
  • Targets and alerts adjusted to match your KPIs
  • Templates starter pack for creating letters and emails
  • Standard reports library
  • GDPR-compliant information requests (FOI, EIR and SAR) 
  • All customisable and extendable

Clear, "at-a-glance" case tracking

 

Key features

View all features

Log & track all casework

Respond & resolve

Management information

Security & maintenance

Testimonials

Our customers all share a desire to offer the best possible customer service with the least amount of fuss.

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"Our business is looking into complaints and the vast majority of LGO's staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing..."

Complaints
England
Ombudsman

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"Workpro works seamlessly across platforms as a browser-based implementation and is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system. The Workpro team has been insightful and responsive as we’ve adapted the system to our changing needs over time."

Complaints
Canada
Healthcare

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"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework. You are free to use your own initiative, while keeping to the things that have to be done. It’s so flexible but we can really funnel use of the system through validation and field labels. Workpro allows us to be as consistent and directive as we want to be."

Complaints
England
Social Housing

Sectors we serve

Flexible hosting to suit your business

Workpro is available as Software as a Service or as an On-Premise installation. The choice is yours.

Installation options

Ready for a demo?
Contact our sales team