--- title: Complaints Management Software for the Retail and Wholesale Sectors description: Turn customer complaints into useful assets with an all-in-one complaints management solution that's trusted by some of the UK's leading organisations --- # Complaints Management For Retail And Wholesale Businesses ## Protect Your Brand’s Reputation with Workpro Turn customer complaints into opportunities to learn and grow with our cloud-based complaints management solution. Cost-effective and feature-rich, it’s an all-in-one solution that supports retail and wholesale businesses struggling to make effective use of customer complaints – or improve their frontline processes. - Secure - User Friendly - Cost Effective [ See it in action ](https://www.workpro.com/request-a-demo-workpro-casework) ![ratail-complaints](https://www.workpro.com/hs-fs/hubfs/ratail-complaints.png?width=648&height=607&name=ratail-complaints.png) ### Used and Trusted by: ![British Heart Foundation Logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/Untitled%20design%20(3).jpg?width=340&height=200&name=Untitled%20design%20(3).jpg) British Heart Foundation ![Department for Business, Energy & Industrial Strategy Logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/Untitled%20design%20(2).jpg?width=340&height=200&name=Untitled%20design%20(2).jpg) Department for Business, Energy & Industrial Strategy ![home-bargains-logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/home-bargains-logo.jpg?width=340&height=200&name=home-bargains-logo.jpg) Housing Ombudsman Service ![Leeds Beckett University Logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/Untitled%20design%20(4).jpg?width=340&height=200&name=Untitled%20design%20(4).jpg) Leeds Beckett University #### Drive Improvement Through Your Complaints Management Process For retail and wholesale businesses, customer complaints are inevitable. It’s impossible to please everyone, but dealing with negative feedback doesn’t have to be frustrating or painful.  With the right complaints management system, you can seize the initiative: responding to feedback in a timely fashion, turning critics into loyal advocates that laud your brand’s commitment to excellent customer service. Workpro streamlines retail and wholesale complaints management – providing a single ‘source of truth’ for all incoming complaints, and ensuring that your team has the tools to respond to them appropriately.    ![Burtons](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/Burtons.png?width=85&height=57&name=Burtons.png) "Compared to the emails and spreadsheets we had before, Workpro provides us with the order that we need and the focus on enquiries. Ultimately it helps us provide support to our colleagues in the business which is what we are here to do." HR UK Manufacturing ![patient-ombudsman-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/patient-ombudsman-logo-v2.jpg?width=85&height=50&name=patient-ombudsman-logo-v2.jpg) "Workpro is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system." Complaints Canada Healthcare ![slcc-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/slcc-logo-v2.jpg?width=85&height=50&name=slcc-logo-v2.jpg) "Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past." Complaints Scotland Public Sector ![lgsco-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/lgsco-logo-v2.jpg?width=85&height=50&name=lgsco-logo-v2.jpg) "The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs." Complaints England Ombudsman [![workpro-scm-dashboard-screen](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-scm-dashboard-screen.jpg?width=1280&height=1067&name=workpro-scm-dashboard-screen.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-scm-dashboard-screen.jpg) [![workpro-scm-form-example](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-scm-form-example.jpg?width=1280&height=1067&name=workpro-scm-form-example.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-scm-form-example.jpg) [![workpro-case-document-summary-screen](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-case-document-summary-screen.jpg?width=1280&height=1067&name=workpro-case-document-summary-screen.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-case-document-summary-screen.jpg) #### Smart complaints management ## Configurable software that supports your processes #### A faster and more effective process Transform the way you handle complaints with clear workflow steps, customisable templates and smart alerts – designed to ensure that complaints follow an agreed process that delivers consistent results. With Workpro, you can build a culture that delivers timely, fair and appropriate responses to every customer. #### Maintain full visibility of complaints For managers, our software provides smart dashboards and flexible reporting tools that make it easy to maintain full oversight of all complaints – irrespective of their source. Make sure you’re meeting key business objectives with the ability to track KPIs, highlight bottlenecks, spot trends and uncover the root causes of persistent issues. ![Woman sitting at a desk using a laptop](https://www.workpro.com/hs-fs/hubfs/woman-using-laptop.png?width=861&height=349&name=woman-using-laptop.png) #### Capture every issue, large or small Retail and wholesale businesses usually have a diverse workforce working across multiple locations. We offer tools that help frontline workers and their managers to easily capture every complaint. You gain visibility of every issue, and vital data about customer sentiment that can feed into training and quality improvement. #### You’re in control Workpro can be fully customised to suit the needs of any retail or wholesale organisation. All tools can be customised to match your processes or KPIs, and an intuitive user interface makes it easy to integrate our software into your day-to-day. Workpro is fully GDPR compliant and handles data in accordance with all relevant data protection legislation. #### Complaints Management Software ## Benefits at a glance - Complete control of every stage - Fair and consistent, every time - User-friendly and easy to integrate - Streamline your complaints process - Improve productivity and reporting - Demonstrate good governance [ See it in action ](https://www.workpro.com/request-a-demo-workpro-casework) #### An all-in-one solution ## Key Features - Three-stage complaints workflow - Targets and alerts set to match your KPIs - Templates starter pack for creating letters and emails - Standard reports library - GDPR-compliant information requests - All customisable and extendable [ Read more about Workpro Features ](https://www.workpro.com/why-workpro/features) #### Prefer to watch a video? ## Workpro Explained In 4 Minutes We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video. ![An introduction to Workpro HR](https://www.workpro.com/hs-fs/hubfs/Workpro%20Website/Videos/028%20Chris%20Ellis%20-%20employee%20ownership_Moment-1.jpg?width=960&height=540&name=028%20Chris%20Ellis%20-%20employee%20ownership_Moment-1.jpg) #### Clear and intuitive software ## Workpro's key features Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process. #### Log & track all casework - Efficient case capture tools - Task and case assignment - Alerts and reminders Log & track all casework #### Respond & resolve - Configurable process steps - Document management - Auto-populated templates Respond & resolve #### Management information - Comprehensive dashboards - Standard and adhoc reports - Flexible search and filtering Management information #### Security & maintenance - Full audit trail  - System admin tools - Data protection  - Secure UK based hosting Security & maintenance [ Read more about Workpro Features ](https://www.workpro.com/why-workpro/features) ![Woman making a call on a mobile phone](https://www.workpro.com/hs-fs/hubfs/woman-on-phone-with-screenshots.png?width=329&height=363&name=woman-on-phone-with-screenshots.png) #### See our software in action ## Book a live overview Book a product overview and find out why complaints handlers love our cloud-based complaints management software. 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