Complaints Management For Retail And Wholesale Businesses

Protect Your Brand’s Reputation with Workpro

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Used and Trusted by:

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British Heart Foundation
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Department for Business, Energy & Industrial Strategy
Housing Ombudsman Service
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Leeds Beckett University

Drive Improvement Through Your Complaints Management Process

For retail and wholesale businesses, customer complaints are inevitable. It’s impossible to please everyone, but dealing with negative feedback doesn’t have to be frustrating or painful. 

With the right complaints management system, you can seize the initiative: responding to feedback in a timely fashion, turning critics into loyal advocates that laud your brand’s commitment to excellent customer service.

Workpro streamlines retail and wholesale complaints management – providing a single ‘source of truth’ for all incoming complaints, and ensuring that your team has the tools to respond to them appropriately. 



"Compared to the emails and spreadsheets we had before, Workpro provides us with the order that we need and the focus on enquiries. Ultimately it helps us provide support to our colleagues in the business which is what we are here to do."



"Workpro is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system."



"Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past."

Public Sector


"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."


Smart complaints management

Configurable software that supports your processes

A faster and more effective process

Transform the way you handle complaints with clear workflow steps, customisable templates and smart alerts – designed to ensure that complaints follow an agreed process that delivers consistent results. With Workpro, you can build a culture that delivers timely, fair and appropriate responses to every customer.

Maintain full visibility of complaints

For managers, our software provides smart dashboards and flexible reporting tools that make it easy to maintain full oversight of all complaints – irrespective of their source. Make sure you’re meeting key business objectives with the ability to track KPIs, highlight bottlenecks, spot trends and uncover the root causes of persistent issues.

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Capture every issue, large or small

Retail and wholesale businesses usually have a diverse workforce working across multiple locations. We offer tools that help frontline workers and their managers to easily capture every complaint. You gain visibility of every issue, and vital data about customer sentiment that can feed into training and quality improvement.

You’re in control

Workpro can be fully customised to suit the needs of any retail or wholesale organisation. All tools can be customised to match your processes or KPIs, and an intuitive user interface makes it easy to integrate our software into your day-to-day. Workpro is fully GDPR compliant and handles data in accordance with all relevant data protection legislation.

Complaints Management Software

Benefits at a glance

  • Complete control of every stage
  • Fair and consistent, every time
  • User-friendly and easy to integrate
  • Streamline your complaints process
  • Improve productivity and reporting
  • Demonstrate good governance
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An all-in-one solution

Key Features

  • Three-stage complaints workflow
  • Targets and alerts set to match your KPIs
  • Templates starter pack for creating letters and emails
  • Standard reports library
  • GDPR-compliant information requests
  • All customisable and extendable
Read more about Workpro Features

Prefer to watch a video?

Workpro Explained In 4 Minutes

We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video.

Clear and intuitive software

Workpro's key features

Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process.

Read more about Workpro Features
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See our software in action

Book a live overview

Book a product overview and find out why complaints handlers love our cloud-based complaints management software.

Book your live overview