Complaints Management For Retail And Wholesale Businesses

Transform the way you handle complaints with clear workflow steps, customisable templates and smart alerts – designed to ensure that complaints follow an agreed process that delivers consistent results. With Workpro, you can build a culture that delivers timely, fair and appropriate responses to every customer.

For managers, our software provides smart dashboards and flexible reporting tools that make it easy to maintain full oversight of all complaints – irrespective of their source. Make sure you’re meeting key business objectives with the ability to track KPIs, highlight bottlenecks, spot trends and uncover the root causes of persistent issues.

Retail and wholesale businesses usually have a diverse workforce working across multiple locations. We offer tools that help frontline workers and their managers to easily capture every complaint. You gain visibility of every issue, and vital data about customer sentiment that can feed into training and quality improvement.

Workpro can be fully customised to suit the needs of any retail or wholesale organisation. All tools can be customised to match your processes or KPIs, and an intuitive user interface makes it easy to integrate our software into your day-to-day. Workpro is fully GDPR compliant and handles data in accordance with all relevant data protection legislation.