--- title: Complaints Management Software for the Public Sector description: Turn every complaint into an opportunity with Workpro - an all-in-one solution that's designed to help you track and manage every complaint in a consistent and reliable fashion. --- # Public Sector Complaints Management Software ## Build trust, and improve service delivery Workpro is a cost effective, cloud-based system, designed to help you roll out standardised complaint handling policies across your organisation. Ensure compliance with all relevant complaint handling regulations, improve customer or citizen satisfaction and transform front-line services with the help of intuitive and user-friendly software. - Secure - User Friendly - Cost Effective [ See it in action ](https://www.workpro.com/request-a-demo-workpro-casework) ![government-complaints](https://www.workpro.com/hs-fs/hubfs/government-complaints.png?width=648&height=601&name=government-complaints.png) ### Used and Trusted by: ![Department for Business, Energy & Industrial Strategy Logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/Untitled%20design%20(2).jpg?width=340&height=200&name=Untitled%20design%20(2).jpg) Department for Business, Energy & Industrial Strategy ![lgsco-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/lgsco-logo-v2.jpg?width=330&height=194&name=lgsco-logo-v2.jpg) Scottish Public Services Ombudsman ![housing-ombudsman-service-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/housing-ombudsman-service-logo-v2.jpg?width=340&height=200&name=housing-ombudsman-service-logo-v2.jpg) Housing Ombudsman Service ![Information Commissioner's Office Logo](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/Untitled%20design%20(6).jpg?width=340&height=200&name=Untitled%20design%20(6).jpg) Information Commissioner's Office #### Take Control Of Public Sector Complaints Effective complaints handling is key to demonstrating good governance and fulfilling your legal obligations. But the benefits go well beyond regulatory compliance. A good complaint handling process also enables your organisation to learn from citizen feedback; highlighting systemic problems  – and driving sustained improvement.  Workpro helps you build effective processes by unifying your caseload, keeping your team on track and giving you full oversight of the complaints management process.  ![housing-ombudsman-service-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/housing-ombudsman-service-logo-v2.jpg?width=85&height=50&name=housing-ombudsman-service-logo-v2.jpg) "Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework." Complaints England Social Housing ![lgsco-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/lgsco-logo-v2.jpg?width=85&height=50&name=lgsco-logo-v2.jpg) "The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs." Complaints England Ombudsman ![patient-ombudsman-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/patient-ombudsman-logo-v2.jpg?width=85&height=50&name=patient-ombudsman-logo-v2.jpg) "Workpro is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system." Complaints Canada Healthcare ![slcc-logo-v2](https://www.workpro.com/hs-fs/hubfs/Logos/Clients%20logos/slcc-logo-v2.jpg?width=85&height=50&name=slcc-logo-v2.jpg) "Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past." Complaints Scotland Public Sector [![workpro-scm-dashboard-screen](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-scm-dashboard-screen.jpg?width=1280&height=1067&name=workpro-scm-dashboard-screen.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-scm-dashboard-screen.jpg) [![workpro-scm-form-example](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-scm-form-example.jpg?width=1280&height=1067&name=workpro-scm-form-example.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-scm-form-example.jpg) [![workpro-case-document-summary-screen](https://www.workpro.com/hs-fs/hubfs/Software%20Screenshots/workpro-case-document-summary-screen.jpg?width=1280&height=1067&name=workpro-case-document-summary-screen.jpg) ](https://www.workpro.com/hubfs/Software%20Screenshots/workpro-case-document-summary-screen.jpg) #### Smart complaints management ## Configurable software that supports your processes #### Standardise your complaint resolution process Clear workflow steps, with all the templates, prompts and alerts you require, guide your team through your complaints process – encouraging fair, timely and appropriate responses to every complaint. All Workpro tools can be customised to match the way your organisation works and ensure compliance.  #### Full visibility of all complaint-related data Smart dashboards ensure that you always have full visibility of your caseload – and ready access to important KPIs like your average response times or closure rates. Workpro also provides a suite of reporting tools designed to help you drill down and identify the root causes of persistent problems. ![Woman sitting at a desk using a laptop](https://www.workpro.com/hs-fs/hubfs/woman-using-laptop.png?width=861&height=349&name=woman-using-laptop.png) #### Build a positive complaint handling culture With the enhanced visibility and clarity Workpro provides, you can start using complaint-related data to drive significant and continuous improvement to frontline services. Workpro was designed in line with Ombudsman guidance on best practice complaint handling.  #### Empowering your team Workpro is fully customisable to match, and improve the efficiency of, your complaint handling process. Create, send and receive emails and letters, organise and share documentation, all from the case record. FOI and SAR requests can be handled in the same system, and tools help you to comply with GDPR and data protection regulations. #### Complaints Management Software ## Benefits at a glance - Complete control of every stage - Fair and consistent, every time - User-friendly and easy to integrate - Streamline your complaints process - Improve productivity and reporting - Demonstrate good governance [ See it in action ](https://www.workpro.com/request-a-demo-workpro-casework) #### An all-in-one solution ## Key Features - Three-stage complaints workflow - Targets and alerts set to match your KPIs - Templates starter pack for creating letters and emails - Standard reports library - GDPR-compliant information requests - All customisable and extendable [ Read more about Workpro Features ](https://www.workpro.com/why-workpro/features) #### Prefer to watch a video? ## Workpro Explained In 4 Minutes We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video. ![An introduction to Workpro HR](https://www.workpro.com/hs-fs/hubfs/Workpro%20Website/Videos/028%20Chris%20Ellis%20-%20employee%20ownership_Moment-1.jpg?width=960&height=540&name=028%20Chris%20Ellis%20-%20employee%20ownership_Moment-1.jpg) #### Clear and intuitive software ## Workpro's key features Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process. #### Log & track all casework - Efficient case capture tools - Task and case assignment - Alerts and reminders Log & track all casework #### Respond & resolve - Configurable process steps - Document management - Auto-populated templates Respond & resolve #### Management information - Comprehensive dashboards - Standard and adhoc reports - Flexible search and filtering Management information #### Security & maintenance - Full audit trail  - System admin tools - Data protection  - Secure UK based hosting Security & maintenance [ Read more about Workpro Features ](https://www.workpro.com/why-workpro/features) ![Woman making a call on a mobile phone](https://www.workpro.com/hs-fs/hubfs/woman-on-phone-with-screenshots.png?width=329&height=363&name=woman-on-phone-with-screenshots.png) #### See our software in action ## Book a live overview Book a product overview and find out why complaints handlers love our cloud-based complaints management software. 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