Public Sector Complaints Management Software

Build trust, and improve service delivery

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Used and Trusted by:

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Department for Business, Energy & Industrial Strategy
Scottish Public Services Ombudsman
Housing Ombudsman Service
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Information Commissioner's Office

Take Control Of Public Sector Complaints

Effective complaints handling is key to demonstrating good governance and fulfilling your legal obligations. But the benefits go well beyond regulatory compliance.

A good complaint handling process also enables your organisation to learn from citizen feedback; highlighting systemic problems  – and driving sustained improvement. 

Workpro helps you build effective processes by unifying your caseload, keeping your team on track and giving you full oversight of the complaints management process. 


"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework."

Social Housing


"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."



"Workpro is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system."



"Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past."

Public Sector

Smart complaints management

Configurable software that supports your processes

Standardise your complaint resolution process

Clear workflow steps, with all the templates, prompts and alerts you require, guide your team through your complaints process – encouraging fair, timely and appropriate responses to every complaint. All Workpro tools can be customised to match the way your organisation works and ensure compliance. 

Full visibility of all complaint-related data

Smart dashboards ensure that you always have full visibility of your caseload – and ready access to important KPIs like your average response times or closure rates. Workpro also provides a suite of reporting tools designed to help you drill down and identify the root causes of persistent problems.

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Build a positive complaint handling culture

With the enhanced visibility and clarity Workpro provides, you can start using complaint-related data to drive significant and continuous improvement to frontline services. Workpro was designed in line with Ombudsman guidance on best practice complaint handling. 

Empowering your team

Workpro is fully customisable to match, and improve the efficiency of, your complaint handling process. Create, send and receive emails and letters, organise and share documentation, all from the case record. FOI and SAR requests can be handled in the same system, and tools help you to comply with GDPR and data protection regulations.

Complaints Management Software

Benefits at a glance

  • Complete control of every stage
  • Fair and consistent, every time
  • User-friendly and easy to integrate
  • Streamline your complaints process
  • Improve productivity and reporting
  • Demonstrate good governance
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An all-in-one solution

Key Features

  • Three-stage complaints workflow
  • Targets and alerts set to match your KPIs
  • Templates starter pack for creating letters and emails
  • Standard reports library
  • GDPR-compliant information requests
  • All customisable and extendable
Read more about Workpro Features

Prefer to watch a video?

Workpro Explained In 4 Minutes

We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video.

Clear and intuitive software

Workpro's key features

Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process.

Read more about Workpro Features
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See our software in action

Book a live overview

Book a product overview and find out why complaints handlers love our cloud-based complaints management software.

Book your live overview