Public Sector Complaints Management Software

Clear workflow steps, with all the templates, prompts and alerts you require, guide your team through your complaints process – encouraging fair, timely and appropriate responses to every complaint. All Workpro tools can be customised to match the way your organisation works and ensure compliance. 

Smart dashboards ensure that you always have full visibility of your caseload – and ready access to important KPIs like your average response times or closure rates. Workpro also provides a suite of reporting tools designed to help you drill down and identify the root causes of persistent problems.

With the enhanced visibility and clarity Workpro provides, you can start using complaint-related data to drive significant and continuous improvement to frontline services. Workpro was designed in line with Ombudsman guidance on best practice complaint handling. 

Workpro is fully customisable to match, and improve the efficiency of, your complaint handling process. Create, send and receive emails and letters, organise and share documentation, all from the case record. FOI and SAR requests can be handled in the same system, and tools help you to comply with GDPR and data protection regulations.