Complaints Management Software For The Transport And Logistics Sectors

Build a Robust Complaints Management Process

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Used and Trusted by:

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EMT Healthcare
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Department for Business, Energy & Industrial Strategy
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British Heart Foundation

Take Control Of Your Complaints Management Process

Transport and logistics companies tend to be inundated with complaints.  Fair or unfair, your ability to acknowledge and respond to this feedback has a direct bearing on your ability to protect your brand’s reputation and remain competitive.

Workpro provides a centralised complaints management system that’s designed to take the hard work out of collating and responding to complaints spread across various platforms and channels.

Its automated workflows, customisable targets and alerts ensure that you never miss a complaint, and its smart reporting toolkit provides you with everything you need to track and report on the success of your complaints management process.


"Our staff tell us the system is more usable and more accessible, more powerful than systems they've used in the past."

Public Sector


"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."



"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework."

Social Housing

Smart complaints management

Configurable software that supports your processes

Transform your complaint management process

Workpro ensures that all complaints are handled well – using automated workflows, templates and customisable alerts to guide staff through your chosen process. Ensure that every complaint receives a timely, appropriate and effective response with our complete case management solution.

Maintain visibility of every complaint

Transport and logistics companies often field complaints from a variety of platforms and sources. Ensure that you always have full visibility of complaints across your organisation with Workpro’s customisable dashboards and flexible reporting tools. Smart alerts and reminders also ensure that nothing slips through the cracks.

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A culture of continuous improvement

Reporting tools enable you to uncover the root cause of persistent issues, and share that data with the relevant teams to drive sustained improvement to frontline services. Treating every complaint as an opportunity to learn and improve is key to building a culture of continuous improvement.

A solution that puts you in control

Workpro is designed to implement your chosen complaint handling process. Each aspect is fully customisable, so you can set your own KPIs, categorise data in a way that is meaningful to your organisation, restrict access to certain cases, and assign cases and tasks to optimise service delivery - while maintaining a full audit trail of all action taken.

Complaints Management Software

Benefits at a glance

  • Complete control of every stage
  • Fair and consistent, every time
  • User-friendly and easy to integrate
  • Streamline your complaints process
  • Improve productivity and reporting
  • Demonstrate good governance
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An all-in-one solution

Key Features

  • Three-stage complaints workflow
  • Targets and alerts set to match your KPIs
  • Templates starter pack for creating letters and emails
  • Standard reports library
  • GDPR-compliant information requests
  • All customisable and extendable
Read more about Workpro Features

Prefer to watch a video?

Workpro Explained In 4 Minutes

We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video.

Clear and intuitive software

Workpro's key features

Ditch cumbersome spreadsheets and shared mailboxes for a system that gives you control of your complaints management process.

Read more about Workpro Features
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See our software in action

Book a live overview

Book a product overview and find out why complaints handlers love our cloud-based complaints management software.

Book your live overview