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icon 100% compliant. Complete oversight. From first contact, to final resolution and reporting.
Complaints Management System

100% compliant. Complete oversight. From first contact, to final resolution and reporting.

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Customer complaints are valuable. With Workpro, your team won’t simply administer complaints. You'll track performance, learn from feedback and refine processes.

Overview

Repeatable, reliable and fully reportable. Workpro transforms the way you deal with customer complaints, giving you complete visibility and control of every part of the process.

Transform the way you handle complaints

Know who’s doing what – and when. See progress through every stage – or highlight the lack of it. And easily access every piece of complaint data, stored securely in one place.

With detailed analytics and performance measurement built in, Workpro gives you the tools you need to identify and fix root causes. It goes further still, tracking complaints performance against KPIs – to highlight training needs in your organisation, inform process improvements and add vital detail to team reviews.

All the time, Workpro keeps your complaints process consistent, fair and fully compliant – while improving productivity and increasing customer satisfaction scores.

Benefits at a glance

  • Complete management oversight
  • Fair and consistent, every time
  • Streamline your complaints process
  • Improve productivity and reporting

Included as standard

  • Three-stage complaints workflow
  • Targets and alerts set to match your KPIs
  • Templates starter pack for creating letters and emails
  • Standard reports library
  • GDPR-compliant information requests, including FOI, EIR and SAR
  • All customisable and extendable

The all new Workpro interface.

Businesses using Workpro

Our customers all share a desire to offer the best possible customer service with the least amount of fuss.

Flexible installation to suit your business

Workpro is now available as Software as a Service or as an On-Premise installation. The choice is yours.

Installation options