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icon Track every case. Identify themes and trends. Protect data at every step.

FOI & SAR case management software

Track every case. Identify themes and trends. Protect data at every step.

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Respond swiftly and securely, on every request - with a trusted system that simplifies your process and meets data regulations.

Overview

Sensitive data and cases demand a system to match. Workpro gives you complete visibility of case progress and highlights request trends. It also keeps everything completely secure, and is GDPR-compliant.  

Supporting openness, creating trust

Workpro is trusted by major public bodies, including The Office of the Scottish Information Commissioner, The Local Government and Social Care Ombudsman for England and The Public Services Ombudsman for Wales.

As standard, Workpro brings a consistently high level of quality to every aspect of your team’s work, thanks to built-in workflows, templates and reporting. It also gives you comprehensive document handling, detailed task management and a powerful search tool.

From information requests to data protection cases, with GDPR compliance built-in, Workpro delivers. And if you need further customisation to fit your organisation’s needs, just ask.

Benefits at a glance

  • Standardise and streamline the request-handling process
  • Track deadlines and tasks, to see who’s doing what
  • Store all correspondence in a single secure location
  • Identify common request themes for publication

Included as standard

  • Information request case types (FOI, EIR)
  • Data protection case types (GDPR, SAR)
  • Targets and alerts appropriate to each case type
  • Templates starter pack for creating letters and emails
  • Standard reports library
  • All customisable and extendable 

Key features

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Configurable workflow

Workpro is ready to adapt to almost any process.

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Chances are that Workpro will slot straight into your workflow, with almost no configuration. However, it’s ready to adapt to almost any need imaginable. You can make some changes yourselves, or ask us to support you.   

Need more help? Get in touch

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Case capture

Everything in one place, from web forms to letters

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Everything is in one place, from emails and letters to web forms and social media. Your customer details are pulled in directly, completely avoiding keying errors and duplicate effort. This means managers can manage, while the system moves each case along.

Need more help? Get in touch

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Alerts and reminders

Visually flag targets, deadlines and progress.

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Workpro puts targets and deadlines in front of your team, and at the heart of your process. Flag vulnerable customers. See which projects are sitting at green, amber or red. And instantly know if a deadline is looming. Plus, set alerts when tasks are assigned, to make sure they’re completed.

Need more help? Get in touch

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Templates

Professional, high quality letter and email templates promote accuracy, consistency and productivity.

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Every case worker using the same high quality tools. Every detail gathered in precisely the same way. And every letter or email personalised from a pre-approved outline – designed to make sure you stay compliant, and your customers stay fully informed.

Need more help? Get in touch

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Document management

Work directly in Word – or get a PDF detailing the entire case.

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Create and edit Word documents directly from Workpro, including full document auditing, filtering and searching. Need a summary of every document? Hit ‘Bundle PDF’. Workpro also integrates with Microsoft Outlook, including a choice of email domain.

Need more help? Get in touch

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Performance monitoring

KPIs, team allocations, ‘done today’, ‘what’s next’ and much more.

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Everything is there: your performance against KPIs, your team allocations, your ‘done today’ and your ‘what’s next’. With complete visibility, you gain complete control. View it your way, or export every data point to Excel for the ultimate flexibility.

Need more help? Get in touch

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Reports and analysis

If it’s in Workpro, it can be analysed, instantly

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If it’s in Workpro, it can be analysed, instantly and in-depth. Choose from a library of powerful reports, write your own, or let us build one to precisely fit your needs – from trend analysis to ‘cases by category’.

Need more help? Get in touch

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Search

Search for anything, anywhere – including precedent cases.

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A phrase in a Word document. A name or number in a message. A keyword in a web form. Search for anything, and find the information you want – including links to exemplars and precedent cases. After all, why do something perfectly just once?

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Security and audit

Restrict who sees what. Track every action. Encrypt everything.

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Workpro is GDPR-compliant and so much more. Restrict precisely who sees exactly what. Track every action, from initial call through to deletions, additions and delegations. Protect everything in the system, encrypted at rest or in transit. 

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Case and task ownership

Named case workers, delegates tasks and detailed reporting.

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Set a named case worker for every case in your workflow, then assign manual and process-generated tasks to progress each case to conclusion. This is compliance and customer service in action – flagging up small issues before they become intractable problems.

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Admin tools

Manage Workpro yourself. Or simply ask us to do it for you.

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If you prefer, Workpro lets you manage your own lookup lists, KPIs, users, file management, templates and more – we’ll show you how. Or simply ask us to do it for you.

Need more help? Get in touch

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System integration

Workpro’s powerful API is the route to process automation.

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Pull in payroll data, HR details or scanned documents. Integrate with your phone system, single sign-on or two-factor authentication. Workpro works alongside your existing systems using standard API tools. 

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Businesses using Workpro

Our customers all share a desire to offer the best possible customer service with the least amount of fuss.

Flexible installation to suit your business

Workpro is now available as Software as a Service or as an On-Premise installation. The choice is yours.

Installation options