Maximise the value of complaints with our leading complaints handling software.
As well as ensuring Financial Conduct Authority (FCA) compliance, enhanced customer service and complaints cost control provide sound commercial reasons for choosing Workpro complaint management software.
Treating Customers Fairly
Workpro will demonstrate to the FCA that you are putting customer experience at the heart of your strategy, as the system ensures a consistent, fair and transparent approach to handling complaints. It gives you increased control of your complaints procedure and a genuine ability to focus on and learn from complaints.
Complaints Resolved, Lessons Learned
Don’t just tick boxes, and do more than resolve complaints quickly - really use customer feedback. Workpro complaints management software captures, categorises and opens up customer feedback data. Root cause and trend analysis provide invaluable business insights that you can use to improve products and services.
See the difference on your bottom line
Productivity gains reduce the costs of putting things right for the customer. Swift, appropriate response to complaints helps you to repair and protect any potential damage to your firm’s reputation, maximising customer retention.
Complaints have been a hot topic in the financial services industry for some time now. It’s not just fines for mis-selling and poor advice making the headlines, the FCA has also been issuing huge fines for poor complaints handling itself. Workpro ensures you meet your regulatory obligations. Happy customers and happy regulators!
Ensuring that firms treat their customers fairly is at the heart of our consumer protection agenda. It is vital that customers know that if something goes wrong, their complaint will be dealt with in a reasonable way and that they will get a fair outcome.