Enhanced customer service and complaints cost control provide sound commercial reasons for adopting a complaints management system, as well as the important issue of regulatory compliance.
But don’t just tick boxes - really use your customer feedback. Workpro complaints management software captures and categorises complaints data so you can better analyse root causes and trends. The invaluable customer insights gained enable you to improve products and services to maintain competitive advantage.
FCS DISP Requirements Met - Reduced Risk
Complaints have been a hot topic in the financial services industry for some time now. It’s not just fines for mis-selling and poor advice making the headlines, the FCA has also been issuing huge fines for poor complaints handling itself.
Specifically designed to meet the needs of financial services firms, Workpro Complaints for Financial Services enables you to meet your FCA complaint handling and reporting obligations:
Faster Frontline Resolution
Improved Productivity and Reduced Cost of Delivery
Better Management Information and Easier Reporting
Putting customers at the heart of everything we do is key to Brightside maintaining a competitive edge within our markets. Listening to customers and acting quickly to respond to complaints and dissatisfaction ensures we can move swiftly to improve our processes, products and customer propositions. Core to this is having a first in class complaints handling solution.
Neil Laird, Product and Marketing Director, Brightside Group Ltd