by Workpro Case Management Software on September 25, 2019
Consistency is one of the main things an Employment Tribunal looks at when assessing how an organisation has handled a case. They want to know that the correct process has been followed - whether this employee has been fairly treated.
They also look at whether the process you used is relevant for your industry. One size does not fit all in their book. Have you done the right thing given acceptable practice in your industry?
Could you prove this?
It’s important because tribunal claims are increasing and therefore so is your risk.
Employment Tribunals cases went up by 40% last year in the UK, a huge factor being the removal of tribunal fees in 2017. Pressure on the tribunal system is reflected in a 9-month backlog.
This is predicted to increase, with the issue of harassment being one high-profile driver. Reputational risk is a hot topic at board level in organisations.
The potential cost from a tribunal claim is also huge. The average cost of a tribunal is estimated to be £30,000 to an employer, considering legal fees, staff time and compensation – much more if a replacement has also to be recruited.
Take action to mitigate risks
The best way to mitigate your risk is to ensure your organisation has a superbly documented process that has been consistently applied.
But given the pressure most HR teams and business managers are under, it is not always easy. Even the basics can trip employers up. ACAS found 7 out of 10 companies do not have procedures to record that Informal meetings have taken place – just one example.
HR teams are relying on a combination of spreadsheets, out-dated systems, experience and memory.
The benefits of a modern HR case management solution
A modern HR case management solution will give you the consistent process needed to guarantee every employee is treated fairly and law is complied with.
Workpro HR case management software will help you:
Workpro promotes consistency and compliance in case management. Everyone knows exactly what needs to be done next, by when and by whom.
Ready to try it? Book a free online demo today. Or contact us to find out how Workpro software can help ensure (and prove) consistency and fairness in HR case management.