Share
Close icon

Blog

A revised model for public sector complaints handling

Filtered by:
blog placeholders
Complaints management

A revised model for public sector complaints handling

The SPSO’s Complaints Standards Authority has updated its innovative Model Complaint Handling Procedures (MCHPs) in the light of recent research, good practice and user feedback.

10 February 2020
blog placeholders
HR case management

What features should a good ER case management system have?

Employees value good company culture and fair work policies.  An important part of that is how you treat them when career issues hit. What makes for a good ER case management system?

22 January 2020
blog placeholders
General

Women in STEM: career tips and advice

Interested in a career in software engineering? Check out our paid summer internship opportunity. Plus two Workpro developers share their top tips for getting started in IT. Because the world needs more women in STEM!

27 November 2019
blog placeholders
Complaints management

Making Financial Complaints Reporting Less Painful

Reporting complaints data to the FCA every 6 months - for all to see - is potentially painful.  How good complaints management software helps financial firms comply with FCA complaint handling rules and complaint trends.

21 October 2019
blog placeholders
HR case management

Reduce pressure through HR case management software

Many HR departments report being overstretched with the pressure of unpredictable HR caseload. Almost every other profession uses tailor-made software to simplify tasks and improve efficiency. Why should HR be any different?

15 October 2019
blog placeholders
HR case management

Reduce tribunal costs with consistent HR case management

Consistency is one of the main things an Employment Tribunal looks at when assessing how an organisation has handled a case. Could you prove this? ​WIth tribunal claims increasing, we look at how to mitigate your risk.

25 September 2019
blog placeholders
Resources

20 ways case management software will transform your business

20 benefits of case management software for handling customer complaints and employee issues. Summarised in a handy whitepaper.

25 September 2019
blog placeholders
General

Conference notes: the changing role of regulators

A conference on the changing role of regulators highlighted the need for more openness from regulators about their processes.

25 September 2019
blog placeholders
Complaints management

Forget spreadsheets – here is a better system for complaint handling

Many companies start out using spreadsheets to record complaints. But spreadsheet-based systems cannot cope with the complexities of modern complaints management.

3 September 2019
blog placeholders
General

Workpro is on G Cloud 11

We are pleased to announce that Workpro has been accepted on the G Cloud 11 framework, available on the UK Government’s Digital Marketplace. 

2 July 2019
blog placeholders
General

Workpro team awarded Gold Investors in People

We are delighted to have been awarded Gold Investors in People in recognition of our excellent team engagement and management practice.  Happily, the award’s handover coincided with our Employee Ownership Day (EO Day) celebrations.

1 July 2019
blog placeholders
HR case management

Save time with HR case management software

One of our clients made an enormous saving by replacing their Excel spreadsheet with our HR case management software. The contribution to employee well-being is significant.

29 May 2019