Many HR departments report being overstretched with the pressure of unpredictable HR caseload. Almost every other profession uses tailor-made software to simplify tasks and improve efficiency. Why should HR be any different?
A conference on the changing role of regulators highlighted the need for more openness from regulators about their processes.
Assess the benefits of complaints management software for your organisation. This whitepaper summarises 20 key arguments.
Consistency is one of the main things an Employment Tribunal looks at when assessing how an organisation has handled a case. Could you prove this? WIth tribunal claims increasing, we look at how to mitigate your risk.
Many companies start out using spreadsheets to record complaints. But spreadsheet-based systems cannot cope with the complexities of modern complaints management.
One of our clients made an enormous saving by replacing their Excel spreadsheet with our HR case management software. The contribution to employee well-being is significant.
It depends on the kind of complaints you typically get – how complex they tend to be. It also depends on the consequences of process non-compliance – how much risk in terms of cost and reputation would poor complaint handling expose you to?
Workpro V4.0 is being rolled out with exciting new and improved features. In addition, we have significantly upgraded our cloud hosting infrastructure to offer increased performance and very high levels of resilience.
Should you buy a dedicated case management system or a CRM to manage complaints? We present some of the main arguments in a handy business case grid.
CAS, the team behind Workpro case management software, has signed up to the Scottish Business Pledge, a government and business partnership that champions fair employment practices and sustainable business growth.
Transform the way you manage complaints. To find out more, download the Workpro Complaints Management Software brochure.
Take management visibility and control of employee issues to a whole new level,. Download the Workpro HR case management software brochure.