Why Workpro?

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Why Workpro

10 reasons why Workpro will help your business

Put things right & restore goodwill

Everyone understands, things go wrong sometimes; it is how an issue is then handled that matters. Workpro delivers a clear, fair workflow process that reduces frustration and increases trust to prevent customers from simply walking away.

Learn from issues & improve

Those pesky issues are actually an asset! Workpro is a valuable source of customer intelligence. Trend and root cause analysis helps you to nip issues in the bud, spot any recurring problems and identify business improvements.

Keep better track of casework

Scared of dropping the ball? Everything to do with a case - all activity, correspondence and documentation - is safely stored and managed in Workpro. Alerts and prompts keep things right, ensuring nothing is missed and deadlines are met.

Reduce your costs, increase profits

Time costs money so early resolution is vital. Workpro helps you quickly deal with simple issues, while priority casework is escalated. Workpro is designed to streamline the case handling process, removing duplication and reducing the admin burden.

Improve productivity - uphold service

Workpro's workload management tools ensure everyone knows exactly what needs to be done, when & by whom. Workpro increases case throughput & improves response times, helping busy teams to stay on top of their caseload & add more value.

Be more efficient - do more with less

Increasing case volumes and complexity, combined with static or reduced manpower, is a common headache. Workpro's performance monitoring tools help managers to better assign squeezed resources, while monitoring outcomes.

Reduce risk & prove compliance

Workpro reduces your risk of fines or litigation by ensuring agreed, best practice procedure is always followed. The full story of a case is captured, including a chronological audit trail, providing transparency, accountability - and peace of mind.

Prove your team's value

Workpro provides all the management information you need, to assess effectiveness and efficiency. Dashboards, drill through reports, scheduled or adhoc reporting - Workpro's reporting tools are as simple or as sophisticated as you need them to be.

Ensure communications are top notch

Professional correspondence is essential to good service. Workpro includes standardised document & email templates for consistency and quality, and all communication happens from with the system for convenience and speed.

Protect sensitive data

Workpro security features ensure sensitive data does not get into the wrong hands. Company data retention policies can be built in, to comply with data protection rules.

Frequently asked Questions

What kind of reporting does Workpro provide?

Workpro provides reporting on multiple levels:
- Real-time embedded views and reports
- Dashboards customised to user requirements
- Pre-configured reports for operational, tactical and strategic management
- Ad-hoc report builder
Performance reporting.

SSRS (SQL Server Reporting Services) provides a richly featured graphical or tabular reporting environment for report generation. These can be run on demand or scheduled, including timed delivery through email.

What quality management procedures do you follow?

We think it is important to follow high standards in our policies and procedures, and we are accredited with ISO 9001 for Quality Assurance. From consultancy and customisation services, through PRINCE2 project management and ongoing support, we can partner with you through every stage of your system's lifecycle.

Can Workpro be customised?

Workpro is highly flexible and customisable. Routine configuration can be done by authorised users and a range of services is available to enhance and personalise your solution.

What platform is Workpro built on?

Workpro is a browser based system built on industry standard technology (Microsoft SQL Server, ASP.Net, SharePoint and Internet Information Server).