Complaints handling is heavily regulated in this sector and good reporting is vital. Household names use Workpro for FCA complaints management. Workpro HR is also in demand, with issues such as harassment and bullying ensuring HR case management is a hot topic in boardrooms.
Workpro is used by the Local Government and Social Care Ombudsman in England and the Public Service Ombudsman schemes in Wales, Scotland and Northern Ireland, as well as local government administration schemes overseas. Case types include complaints, enquiries, advice and social welfare cases.
Handling complaints well impacts a housing organisation’s reputation and is an important factor in tenant well-being. The Housing Ombudsman is a long-term Workpro client with a remit to improve complaint handling in their jurisdiction. Workpro is also used to manage housing association HR cases.
From student complaints and appeals, to misconduct in research cases, Workpro is used by leading universities to manage both complaints and HR cases. FOI and GDPR is another area where Workpro is used to record, track and report on cases from receipt to resolution.
Applying lessons learned from complaints and feedback can make a huge difference to patients and carers, and the future care they receive. Workpro case management software is also used by NHS bodies to manage staff grievances, disciplinaries, performance and other HR casework.
Workpro is used by Ombudsman and Commissioner organisations across the world. Our first Ombudsman solution was delivered in 2003. This heritage gives the Workpro team unrivalled experience in the delivery and support of case management software to regulatory bodies.