HR Case Management For The Housing Industry
Support frontline staff and shield your organisation from risk
With a large and increasingly decentralised workforce to support, HR case management in the housing sector can be equal parts complex and challenging.
Our cloud-based solution ensures that you maintain full visibility of your caseload at all times – as well as empowering your team to deliver better outcomes across the board.
- Secure
- User Friendly
- Cost Effective

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Take Control Of Your HR case management
In both the social housing sector and the wider UK housing industry, HR departments play a crucial role in facilitating the delivery of effective frontline services. You and your team are responsible for supporting a workforce that’s increasingly stretched.
While line managers grapple with inadequate staffing levels, wellbeing issues and other workforce challenges, your role is to ensure procedures are correctly followed, cases are handled fairly, and any business risk is mitigated.
Workpro is an all-in-one solution that’s designed to help you manage HR cases across your organisation more effectively. It provides a secure and centralised case management system that allows you to track and manage everything from absences through to complex disciplinary proceedings.
Workpro also prioritises usability and operational efficiency, with optional modules that allow you to delegate work to frontline managers without losing oversight.
"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework."
"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."
"I don’t think the transition of the new HR structure would have been as successful without Workpro. It has been key to the success of that. We would be lost without it now!"
"The team members are absolutely delighted with Workpro. They have picked up using the system brilliantly. It is intuitive and user friendly and you can easily work through the steps."
Driving Digital Transformation
Anticipating the needs of the UK housing industry
Post-pandemic and with the onset of the current cost of living crisis, HR departments operating in the housing sector are under an inordinate amount of pressure.
Absence rates are spiralling across all sectors, but this and other workforce challenges are exacerbated in the housing sector where staff are delivering to increasingly stressed tenants.
If you’re unfortunate enough to be saddled with an outdated system, or even a collection of increasingly complex spreadsheets, there’s a good chance that you’re struggling to manage your caseload effectively.
When we talk to HR managers in the housing sector, they tell us that it’s a real struggle to manage and track their caseload effectively. Never mind spotting emergent patterns that would help them identify areas where support, training and other improvement initiatives could be put in place to better support staff.
Workpro is designed to solve all of these challenges and more. Refined over the years we’ve spent working alongside bodies like Nottingham City Homes and the Housing Ombudsman Service, it boasts a user-friendly toolset that’s designed to help you manage everything from routine payroll queries to complex disciplinary proceedings.
It also syncs up with third party software like your payroll system, maintains full audit trails, and enables you to accurately collate all necessary evidence for cases that are destined for tribunal – helping you to deliver consistent outcomes, mitigate business risk and promote organisational resilience.
HR case management software
Benefits at a glance
- Eliminate inefficiencies in the handling of HR cases
- Track every case and ensure consistent handling
- Highlight risks before they become problems
- Organise important evidence and keep information secure
- Identify trends and analyse root causes for improvement initiatives.
An all-in-one solution
Get up and running quickly
- 20 configurable HR case types
- User dashboards
- Alerts and reminders
- Letter and email templates
- Standard reports library

See our software in action
Book a product overview
Book a product overview and find out why HR professionals love our cloud-based HR case management software.
Designed for HR Professionals
Clear and intuitive case tracking
With a built-in standard reports library and flexible report writing tools. Well categorised data ensures accurate, meaningful reporting.
Key features
Log & track all casework
Case Capture
Quickly record all case details, however they come in - email, letter, web, phone, text or via our optional Workpro Connect portal.
20 Configurable HR Case Types
'Ready to go’ HR workflows guide users through the correct process. Configurable to match your policies.
Document Management
Store all documentation in the case record and easily bundle it for sharing. Optional PDF editing and redaction.
Respond &
resolve
Alerts & Reminders
Highly visible alerts, reminders and tasks drive action, while any vulnerabilities or risks are flagged.
Auto-populated Templates
Email and letter templates are auto-populated with case data, with seamless MS Word integration.
Case & Task Ownership
Allocate and reassign case owners for full accountability. Tasks can be manually or system-generated.
Management information
Reporting & Analysis
Built-in standard reports library and flexible report writing tools. Well categorised data ensures accurate, meaningful reporting.
Performance Monitoring
Track casework using comprehensive dashboards, case and task views, with any issues highlighted.
Quick and Advanced Search
Everything is searchable, down to document level, with flexible filtering. Linked Case or Precedent Case tags.
Security & maintenance
Access & Audit
Authorised access only, with case-level restrictions. Full audit trail. Data encryption. Single sign-on option. UK based, ISO 27001 data centres.
User Admin Tools
Key system elements are maintainable by authorised administrators. e.g. lookup lists, fields, user permissions.
Data Protection
The integral file management utility lets you manage data and records according to data protection policies.
Used and trusted globally
What our customers say
"It has been such a smooth transition from scoping, through training to launch. The system has been so well received by our case handlers. And any snagging, which there inevitably is, has been dealt with in a timely manner. It’s a big thumbs up from me!"
Stephanie Dunn, HR People Services Manager, TSB Bank.
