HR Case Management For The Housing Industry

Support frontline staff and shield your organisation from risk

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Used and Trusted by:

Birmingham City Council
Nottingham City Homes
Medway Council
Burton's Biscuits
Burton's Biscuits
Nothing else matters

Take Control Of Your HR case management

In both the social housing sector and the wider UK housing industry, HR departments play a crucial role in facilitating the delivery of effective frontline services. You and your team are responsible for supporting a workforce that’s increasingly stretched.

While line managers grapple with inadequate staffing levels, wellbeing issues and other workforce challenges, your role is to ensure procedures are correctly followed, cases are handled fairly, and any business risk is mitigated.

Workpro is an all-in-one solution that’s designed to help you manage HR cases across your organisation more effectively. It provides a secure and centralised case management system that allows you to track and manage everything from absences through to complex disciplinary proceedings.

Workpro also prioritises usability and operational efficiency, with optional modules that allow you to delegate work to frontline managers without losing oversight.


"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework."

Social Housing


"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."



"I don’t think the transition of the new HR structure would have been as successful without Workpro. It has been key to the success of that. We would be lost without it now!"

Financial Services


"The team members are absolutely delighted with Workpro. They have picked up using the system brilliantly. It is intuitive and user friendly and you can easily work through the steps."

Financial Services

Driving Digital Transformation

Anticipating the needs of the UK housing industry

Post-pandemic and with the onset of the current cost of living crisis, HR departments operating in the housing sector are under an inordinate amount of pressure. 

Absence rates are spiralling across all sectors, but this and other workforce challenges are exacerbated in the housing sector where staff are delivering to increasingly stressed tenants.

If you’re unfortunate enough to be saddled with an outdated system, or even a collection of increasingly complex spreadsheets, there’s a good chance that you’re struggling to manage your caseload effectively. 

When we talk to HR managers in the housing sector, they tell us that it’s a real struggle to manage and track their caseload effectively. Never mind spotting emergent patterns that would help them identify areas where support, training and other improvement initiatives could be put in place to better support staff. 

Workpro is designed to solve all of these challenges and more. Refined over the years we’ve spent working alongside bodies like Nottingham City Homes and the Housing Ombudsman Service, it boasts a user-friendly toolset that’s designed to help you manage everything from routine payroll queries to complex disciplinary proceedings.

It also syncs up with third party software like your payroll system, maintains full audit trails, and enables you to accurately collate all necessary evidence for cases that are destined for tribunal – helping you to deliver consistent outcomes, mitigate business risk and promote organisational resilience.

HR case management software

Benefits at a glance

  • Eliminate inefficiencies in the handling of HR cases
  • Track every case and ensure consistent handling
  • Highlight risks before they become problems
  • Organise important evidence and keep information secure
  • Identify trends and analyse root causes for improvement initiatives.

An all-in-one solution

Get up and running quickly

  • 20 configurable HR case types
  • User dashboards
  • Alerts and reminders
  • Letter and email templates
  • Standard reports library

See our software in action

Book a product overview

Book a product overview and find out why HR professionals love our cloud-based HR case management software.

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Prefer to watch a video?

Workpro Explained In 4 Minutes

We are an employee-owned organisation and our team provide customers with individual service. Find out more in this short explainer video.

Designed for HR Professionals

Clear and intuitive case tracking

With a built-in standard reports library and flexible report writing tools. Well categorised data ensures accurate, meaningful reporting.

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Key features

Log & track all casework

Respond &

Management information

Security & maintenance

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Used and trusted globally

What our customers say

"It has been such a smooth transition from scoping, through training to launch. The system has been so well received by our case handlers. And any snagging, which there inevitably is, has been dealt with in a timely manner. It’s a big thumbs up from me!"

Stephanie Dunn, HR People Services Manager, TSB Bank.


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