HR Case Management Systems For Blue Light And Healthcare Organisations

NHS Digital

North East Ambulance Service

Barking, Havering and Redbridge NHS Trust

Spire Healthcare

Your HR team plays an important role in supporting staff when they need it most. Protecting the organisation from things going awry and learning from case outcomes is also vital.

From absence cases to workplace adjustments, grievances to whistleblowing, disciplinary cases to tribunal hearings, our software enables you to track and manage all HR casework in one place.

Benefit from a secure, centralised case management system that prioritises usability and operational efficiency. Workpro provides the flexible toolset needed to stay on top of HR cases.

Or, if you prefer to see more work done by front line managers, Workpro has a module to support them, while enabling oversight and support interventions by your central team where needed.

"The team members are absolutely delighted with Workpro. They have picked up using the system brilliantly. It is intuitive and user friendly and you can easily work through the steps."

Financial Services

"The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing business needs."

Complaints

England

Ombudsman

"Workpro is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system."

Complaints

Canada

Healthcare

"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework."

Complaints

England

Social Housing

Conventional HR platforms rarely anticipate the needs of professionals operating in heavily-regulated sectors. When cases become complex, relying on spreadsheets and shared mailboxes quickly becomes cumbersome and stressful.

All too often, teams find themselves struggling to gather and retain supporting evidence, or handle cases in a manner that’s compliant with the standards set by regulatory bodies like the CQC or the GMC.

Working in multiple locations, including from home, adds another layer of stress – making it hard to access the latest version of case-critical tools or files.

Then there’s the struggle of getting your tools to accommodate complex rule sets and case types needed to manage the differing needs of the uniformed and non-uniformed staff, doctors, nurses, porters or paramedics that fall under your purview.

Workpro eliminates all of these problems. Refined using the hands-on experience we’ve gained while supporting organisations like the NHS, it provides the tools required to manage part and full-time staff across a range of disciplines.

It will help you manage absences, collate evidence for hearings, link connected cases and more - using an intuitive user interface that can sync up with other systems like the NHS’s ESR (Electronic Staff Record).

More importantly, Workpro will help you support staff while they face up to increasingly challenging circumstances; improving engagement and allowing you to nurture team members struggling with illness, low morale or other career events.

Case Capture

Quickly record all case details, however they come in - email, letter, web, phone, text or via our optional Workpro Connect portal.

20 Configurable HR Case Types

'Ready to go’ HR workflows guide users through the correct process. Configurable to match your policies.

Document Management

Store all documentation in the case record and easily bundle it for sharing. Optional PDF editing and redaction.

Alerts & Reminders

Highly visible alerts, reminders and tasks drive action, while any vulnerabilities or risks are flagged.

Auto-populated Templates

Email and letter templates are auto-populated with case data, with seamless MS Word integration.

Case & Task Ownership

Allocate and reassign case owners for full accountability. Tasks can be manually or system-generated.

Reporting & Analysis

Built-in standard reports library and flexible report writing tools. Well categorised data ensures accurate, meaningful reporting.

Performance Monitoring

Track casework using comprehensive dashboards, case and task views, with any issues highlighted.

Quick and Advanced Search

Everything is searchable, down to document level, with flexible filtering. Linked Case or Precedent Case tags.

Access & Audit

Authorised access only, with case-level restrictions. Full audit trail. Data encryption. Single sign-on option. UK based, ISO 27001 data centres.

User Admin Tools

Key system elements are maintainable by authorised administrators. e.g. lookup lists, fields, user permissions.

Data Protection

The integral file management utility lets you manage data and records according to data protection policies.

HR Case Management Challenges?

Track and report all HR cases in one secure system

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Benefits at a glance

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Designed for HR Professionals

Clear and intuitive case tracking

Key features