Case management software for complaints and HR case tracking

Know when your cases are on-time and on-track. And when they’re not.

Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service.

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Which Workpro is right for you?

Video

Complete control of your case management process.

Workpro efficiently handles complaints, HR cases, FOI requests and more - watch our explainer video
Testimonials

Trusted by leading organisations

Our clients gain confidence and control at every stage of the process - with complete oversight of every action by every team member.
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"The team members are absolutely delighted with Workpro. They have picked up using the system brilliantly. It is intuitive and user friendly and you can easily work through the steps."

HR
UK
Finance Services

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"It's often an unsolicited comment in induction feedback that people think the system is more usable and more accessible, more powerful than systems they'd used in the past. And since we recruit from a wide variety of backgrounds, that gives us a comparator with hundreds of organisations in terms of their case management systems."

Complaints
Scotland
Public Sector

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"Our business is looking into complaints and the vast majority of LGO's staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing..."

Complaints
England
Ombudsman

Burtons

"I don’t think the transition of the new HR structure would have been as successful without Workpro. It has been key to the success of that. We would be lost without it now!"

HR
England
FMCG Manufacturing

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“Workpro works seamlessly across platforms as a browser-based implementation and is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system. The Workpro team has been insightful and responsive as we’ve adapted the system to our changing needs over time."

Complaints
Canada
Healthcare

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"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework. You are free to use your own initiative while keeping to the things that have to be done. It’s so flexible but we can really funnel the use of the system through validation and field labels. Workpro allows us to be as consistent and directive as we want to be."

Complaints
England
Social Housing

Features at a glance

Discover more features for your solution

Case Capture

Everything is in one place, from web forms to letters.

Document Management

Work directly in Word - or get a PDF detailing the entire case.

Reports & Analysis

If it's in Workpro, it can be analysed, instantly.

Security & Audit

Restrict who sees what. Track every action. Encrypt everything.

Blog

Case management thinking.

Is your HR case document management fit for purpose?
Documents flying in storm

Is your HR case document management fit for purpose?

Storing documents properly, controlling access and sharing them securely are criti…

February 19, 2024 4 min read
New Workpro Functionality – Performance Improvements
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New Workpro Functionality – Performance Improvements

Enhancements in the latest version of Workpro include a performance boost from loa…

January 16, 2024 1 min read
Identifying and Supporting Vulnerable Complainants

Identifying and Supporting Vulnerable Complainants

Identifying vulnerable customers and ensuring processes are adapted to their needs…

December 13, 2023 5 min read
New Functionality in Workpro – User Management & Bulk Assignment
Woman working on Workpro on desktop screen

New Functionality in Workpro – User Management & Bulk Assignment

The development team at Workpro are constantly striving to improve the latest vers…

November 29, 2023 3 min read

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