Complaints Management Software
Build compliance and oversight into every part of your process.
Human Resources Case Management Software
The compliant way to manage even the most complex issues.
FOI & SAR Case Management Software
Log every request, plan every action and stay fully compliant.
Case
Management Software
From investigations to internal issues, take complete control.
Management Software
"The team members are absolutely delighted with Workpro. They have picked up using the system brilliantly. It is intuitive and user friendly and you can easily work through the steps."
"It's often an unsolicited comment in induction feedback that people think the system is more usable and more accessible, more powerful than systems they'd used in the past. And since we recruit from a wide variety of backgrounds, that gives us a comparator with hundreds of organisations in terms of their case management systems."
"Our business is looking into complaints and the vast majority of LGO's staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing..."
"I don’t think the transition of the new HR structure would have been as successful without Workpro. It has been key to the success of that. We would be lost without it now!"
“Workpro works seamlessly across platforms as a browser-based implementation and is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system. The Workpro team has been insightful and responsive as we’ve adapted the system to our changing needs over time."
"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework. You are free to use your own initiative while keeping to the things that have to be done. It’s so flexible but we can really funnel the use of the system through validation and field labels. Workpro allows us to be as consistent and directive as we want to be."
Handling Social Media Complaints – A Review Of Current Best Practices
Often billed as “the new frontier of customer services”, social media is an increa…
Empowering frontline staff to better handle customer complaints
Empower frontline staff to handle customer complaints with confidence and efficien…
Email Complaint Handling – What Does The Evidence Tell Us?
Of all the complaint types that modern organisations have to field, email complain…
Beyond Resolution: Navigating Continued Pushback from a Complainant
It has never been unusual for complainants to push back on a complaint outcome. Ho…
