Case management software for complaints and HR case tracking

Know when your cases are on-time and on-track. And when they’re not.

Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service.

Request a demo View Features
A young adult smiling at the camera with a screenshot of Workpro at the back of the image

Which Workpro is right for you?


Complete control of your case management process.

Workpro efficiently handles complaints, HR cases, FOI requests and more - watch our explainer video

Trusted by leading organisations

Our clients gain confidence and control at every stage of the process - with complete oversight of every action by every team member.


"The team members are absolutely delighted with Workpro. They have picked up using the system brilliantly. It is intuitive and user friendly and you can easily work through the steps."

Finance Services


"It's often an unsolicited comment in induction feedback that people think the system is more usable and more accessible, more powerful than systems they'd used in the past. And since we recruit from a wide variety of backgrounds, that gives us a comparator with hundreds of organisations in terms of their case management systems."

Public Sector


"Our business is looking into complaints and the vast majority of LGO's staff rely on an effective case management system every day, if not every hour. The Workpro team supported us to make our system as straightforward and simple to use as it can be, yet flexible enough to adapt to our changing..."



"The HR team enjoy the greater degree of control Workpro gives them over their workload. The service provided to the business as a result has improved, with easier reporting to line managers on case status for example, as well as reduced turnaround time for case handling."



“Workpro works seamlessly across platforms as a browser-based implementation and is easy for our team to navigate. The product is also highly customizable, allowing us to reflect how we want our workflows to operate within the system. The Workpro team has been insightful and responsive as we’ve adapted the system to our changing needs over time."



"Workpro empowers us to do the things we need to do as an organisation and as individuals. It mirrors our approach to casework. You are free to use your own initiative while keeping to the things that have to be done. It’s so flexible but we can really funnel the use of the system through validation and field labels. Workpro allows us to be as consistent and directive as we want to be."

Social Housing

Features at a glance

Discover more features for your solution

Case Capture

Everything is in one place, from web forms to letters.

Document Management

Work directly in Word - or get a PDF detailing the entire case.

Reports & Analysis

If it's in Workpro, it can be analysed, instantly.

Security & Audit

Restrict who sees what. Track every action. Encrypt everything.


Case management thinking.

Customer Complaint Tracking: A Guide To Current Best Practices

Customer Complaint Tracking: A Guide To Current Best Practices

If you can track and manage them properly, customer complaints are a valuable asse…

August 24, 2023 13 min read
The Pros and Cons of AI for Complaints Management

The Pros and Cons of AI for Complaints Management

Workpro Chief Executive Officer (Ken Naismith) features in an SME Today News artic…

August 23, 2023 5 min read
Selecting Employee Relations Software: An In-Depth Guide For HR Managers

Selecting Employee Relations Software: An In-Depth Guide For HR Managers

The right employee relations (ER) software can be transformative – streamlining yo…

July 6, 2023 14 min read
What features should your complaints management system have?

What features should your complaints management system have?

When it comes to complaints management software there isn’t a one-size-fits-all so…

July 4, 2023 4 min read

Want to learn more?
Contact our team