Multiple Case Types

Multiple Case Types

Complaints, comments and compliments, issues, incidents and enquiries, Freedom of Information and Data Protection requests.

Auto-populated Templates

Auto-populated Templates

Professional, high quality letter and email templates promote accuracy, consistency and productivity.

Search and Filtering

Search and Filtering

Search opens up the wealth of information Workpro accumulates. Flexible filtering helps you to get to the information you need quickly, in chronological order if needed.

Security, Audit and Compliance

Security, Audit and Compliance

Access to the system or certain cases is restricted according to your company policy. 

Signposting and Referrals

Signposting and Referrals

Generate good will by re-directing enquiries and complaints to the right organisation.

Case Ownership

Case Ownership

A single point of contact and responsibility is allocated for the case. Cases can be reassigned or escalated as necessary, with a clean handover assured.

User Maintained Administration Tools

User Maintained Administration Tools

Administration tools allow aspects of the solution to be user maintained.

Easy to use, graphical interface

Easy to use, graphical interface

New users can be up and running quickly and it reduces the cost of training. Less mistakes are made.

System Integration

System Integration

Workpro includes application integration tools (APIs) to enable you to integrate any existing system with Workpro.