Brightside Group aim to provide an insurance experience that is affordable, fair and hassle-free. They have invested in innovative systems that put customers at the heart of everything they do. A speedy claims process is vital. Good complaints handling is also seen as an invaluable competitive differentiator.
The change in FCA complaint handling rules from the end of June 2016 prompted the search for a new complaint handling system. Workpro complaints management software replaced multiple Excel spreadsheets with a single unified system.