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A budget cut of 37%, increased caseload and falling staff numbers was the perfect storm facing the Local Government and Social Care Ombudsman. Streamlined processes and significant culture change were the answer.
TSB Bank required a new, reliable HR case management system with improved management information and ease of use. They quickly saw a huge improvement on their previous system with Workpro.
The Housing Ombudsman Service need an intuitive complaint handling system that’s flexible enough to manage changing regulation. With a growing team, the ability to scale up and adapt to process changes is vital.
The DE&S HR team support 12,000 employees working in the equipment and supplies area of the UK MOD. Procured through the UK government G-Cloud, Workpro software is bringing improved efficiency and reporting to HR case management.
The Patient Ombudsman investigates health sector complaints in Ontario. The Ombudsman aims to ensure “Every Experience Matters", and to prevent issues from recurring. Reporting is therefore a key feature of their Workpro complaints management system.
Brightside invest in innovative systems that help them provide the best possible experience for customers, whatever the issue. Complaints handling is no exception.
