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Workpro Case Study: Scottish Legal Complaints Commission

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Complaints Management

Workpro Case Study: Scottish Legal Complaints Commission

SLCC (Scottish Legal Complaints Commission) use Workpro Case Management Software to help them manage complaints. Find out how they use Workpro and why it works so well for them by watching the video here, or by reading the transcript below.

11 May 2022
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Complaints Management

Ombudsman under pressure: are your caseworkers overstretched?

Ombudsman are under increasing pressure thanks to an unprecedented level of cases. So what is the answer?

1 March 2022
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Complaints Management

Protect profitability by making your customers' lives easier

We all know that customers are more likely to stay loyal if you deliver on your basic promises. This can be difficult if you struggle to keep on top of off-script problems customers complain about. It needs to be easy for you and easy for customers to put things right.

28 January 2022
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Complaints Management

Claim unmined value from smart complaints management

Improved customer retention is one benefit of better complaints handling. Why it is more important to focus on the value of complaints than reducing their costs.

8 June 2021
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Complaints Management

Every day is Ombuds Day

What is an Ombudsman? And how does Workpro case management software help Ombudsman offices worldwide to make a difference – every day!

8 October 2020
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Complaints Management

Managing rising complaints well

Complaints are expected to rise as the Covid-19 crisis continues. Are you equipped to cope? We share some effective strategies from Workpro customers.

9 July 2020
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Complaints Management

Whistleblower case management. Encouraging a Speak Up culture.

Whistleblower or Freedom to Speak up (FTSU) cases require careful handling. We share experience in implementing these challenging case types.

19 June 2020
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Complaints Management

How much are complaints costing your business?

Complaints handling comes at a cost. But poor complaints handling costs more. What are these costs and how can you reduce them?

4 June 2020
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Complaints Management

Dealing with repeat complainants effectively

Repeat complaints and complaint clusters can be the most difficult to handle. The complaint handling experts at Workpro have put together some tips to help.  

5 April 2020
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Complaints Management

A revised model for public sector complaints handling

The SPSO’s Complaints Standards Authority has updated its innovative Model Complaint Handling Procedures (MCHPs) in the light of recent research, good practice and user feedback.

10 February 2020
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Complaints Management

Making Financial Complaints Reporting Less Painful

Reporting complaints data to the FCA every 6 months - for all to see - is potentially painful.  How good complaints management software helps financial firms comply with FCA complaint handling rules and complaint trends.

21 October 2019
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Complaints Management

Forget spreadsheets. Here is a better system for complaint handling

Many companies start out using spreadsheets to record complaints. But spreadsheet-based systems cannot cope with the complexities of modern complaints management.

3 September 2019