SLCC (Scottish Legal Complaints Commission) use Workpro Case Management Software to help them manage complaints. Find out how they use Workpro and why it works so well for them by watching the video here, or by reading the transcript below.
Ombudsman are under increasing pressure thanks to an unprecedented level of cases. So what is the answer?
We all know that customers are more likely to stay loyal if you deliver on your basic promises. This can be difficult if you struggle to keep on top of off-script problems customers complain about. It needs to be easy for you and easy for customers to put things right.
Improved customer retention is one benefit of better complaints handling. Why it is more important to focus on the value of complaints than reducing their costs.
What is an Ombudsman? And how does Workpro case management software help Ombudsman offices worldwide to make a difference – every day!
Complaints are expected to rise as the Covid-19 crisis continues. Are you equipped to cope? We share some effective strategies from Workpro customers.
Whistleblower or Freedom to Speak up (FTSU) cases require careful handling. We share experience in implementing these challenging case types.
Complaints handling comes at a cost. But poor complaints handling costs more. What are these costs and how can you reduce them?
Repeat complaints and complaint clusters can be the most difficult to handle. The complaint handling experts at Workpro have put together some tips to help.
The SPSO’s Complaints Standards Authority has updated its innovative Model Complaint Handling Procedures (MCHPs) in the light of recent research, good practice and user feedback.
Reporting complaints data to the FCA every 6 months - for all to see - is potentially painful. How good complaints management software helps financial firms comply with FCA complaint handling rules and complaint trends.
Many companies start out using spreadsheets to record complaints. But spreadsheet-based systems cannot cope with the complexities of modern complaints management.