Reporting complaints data to the FCA every 6 months - for all to see - is potentially painful. How good complaints management software helps financial firms comply with FCA complaint handling rules and complaint trends.
Many HR departments report being overstretched with the pressure of unpredictable HR caseload. Almost every other profession uses tailor-made software to simplify tasks and improve efficiency. Why should HR be any different?
A conference on the changing role of regulators highlighted the need for more openness from regulators about their processes.
20 benefits of case management software for handling customer complaints and employee issues. Summarised in a handy whitepaper.
Consistency is one of the main things an Employment Tribunal looks at when assessing how an organisation has handled a case. Could you prove this? WIth tribunal claims increasing, we look at how to mitigate your risk.
Many companies start out using spreadsheets to record complaints. But spreadsheet-based systems cannot cope with the complexities of modern complaints management.
We are pleased to announce that Workpro has been accepted on the G Cloud 11 framework, available on the UK Government’s Digital Marketplace.
We are delighted to have been awarded Gold Investors in People in recognition of our excellent team engagement and management practice. Happily, the award’s handover coincided with our Employee Ownership Day (EO Day) celebrations.
One of our clients made an enormous saving by replacing their Excel spreadsheet with our HR case management software. The contribution to employee well-being is significant.
It depends on the kind of complaints you typically get – how complex they tend to be. It also depends on the consequences of process non-compliance – how much risk (cost and reputation) would poor complaint handling expose you to?
Workpro V4.0 is being rolled out and Workpro Cloud Hosting has been significantly upgraded. Including new report libraries, single sign-on, social media integration, document bundling, case level access controls and more.
Should you buy a dedicated case management system or a CRM to manage complaints? Download this handy grid to use in your business case.