What is an Ombudsman? And how does Workpro case management software help Ombudsman offices worldwide to make a difference – every day!
Our new HR portal enables secure online information exchange between HR caseworkers, employees, and managers. Remote working and communication capabilities are being extended thanks to an Innovate UK award.
When career issues hit, employees expect consistent policies and fair resolution. Are you equipped with a good ER case management system?
Complaints are expected to rise as the Covid-19 crisis continues. Are you equipped to cope? We share some effective strategies from Workpro customers.
Whistleblower or Freedom to Speak up (FTSU) cases require careful handling. We share experience in implementing these challenging case types.
Employee ownership is a win-win. How a move to employee ownership 6 years ago helped us overcome challenging circumstances – and made us more resilient for this current storm.
Complaints handling comes at a cost. But poor complaints handling costs more. What are these costs and how can you reduce them?
Remote working and response coordination – two huge challenges now facing HR teams. Our secure online tool for HR case management can help.
Repeat complaints and complaint clusters can be the most difficult to handle. The complaint handling experts at Workpro have put together some tips to help.
Workpro is actively monitoring developments related to the Covid-19 pandemic. The whole team is already set up to work remotely, enabling us to stay connected to our staff and clients. We are also pro-actively helping organisations adapt to longer term home working.
The SPSO’s Complaints Standards Authority has updated its innovative Model Complaint Handling Procedures (MCHPs) in the light of recent research, good practice and user feedback.
Interested in a career in software engineering? Check out our paid summer internship opportunity. Plus two Workpro developers share their top tips for getting started in IT. Because the world needs more women in STEM!