Software for Case Management and Complaints Handling

Exceptional case management software for HR, Insurance complaints handling & more

Workpro complaints and case management software helps organisations to better  record, process, track and analyse complaints and casework. Boosting productivity, ensuring compliance - delivering service excellence.

To see how to reduce costs and risk in case management and improve service click here .


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Workpro helps you optimise service and maximise value from complaints, cases and HR casework.

Our complaints and case management software helps organisations record, manage and report all complaints, issues and requests. It is available as an onsite or hosted system

Learn From Complaints, Issues and Requests
Workpro provides invaluable management information. By analysing cases and their root causes you can learn from them, then make improvements to products and services.

Do More With Less
Workpro will help you manage increasing case volumes, while ensuring compliance with regulation. Improving staff productivity, it reduces time and cost in resolving complaints and other casework.

Be Fair, Be Consistent
Workpro guides staff through a best practice case handling process so every customer is handled in a consistent, fair manner. It ensures procedures are correctly followed and timescales met. 

Be In Control, Minimise Risk
Workload and performance management tools keep cases on track and ensure everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - all stored, secure and searchable.

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About Workpro

Reduce time and cost in complaints and case handling

Workpro makes it easy and cost-effective to capture, categorise and progress every case. It accepts complaints, issues and requests from a variety of sources, including letter, email, web, text and phone. All essential information is captured accurately and quickly.

Easy Case Capture

Increase productivity, focus on good service.

Workpro promotes fast resolution where possible and supports complaint escalation where needed. You can be confident that good, clear policy and process is consistently followed. Caseworkers are supported with productivity tools, while customers experience fair, exemplary service.

Consistent, Effective Casework

Coordinate everything from one system.

Workpro stores and manages the whole case story in a single, secure system. Every document, action and contact is stored and visible at a glance. With relevant updates, authorised stakeholders can be assured that a fair and reasonable outcome is in progress.

Coordinated Communication

Invaluable insights improve your business.

Workpro accumulates a host of data that can be interrogated for business benefit. It tracks and monitors trends, the root causes of common complaints and highlights resource issues. Business and regulatory reports can be produced on demand or set to generate automatically.

Powerful Insights & Reports

A solution for every type of business.

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HR Case Management software

Workpro HR case management software will ensure no steps are missed in the management of Human Resource cases, in particular special events, issues and exceptions that must follow set process and timelines. 

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Complaints Management

Workpro is a complete system for the professional recording, management and reporting of all complaints and customer feedback. A well handled complaint is an invaluable opportunity to turn an unhappy customer in to a loyal one.

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Public Sector Complaints Handling

Workpro is used throughout the Public Sector; in Local Government, Housing, Health and beyond to manage complaints, enquiries and issues.

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Our Customers

Scottish Information Commissioner Housing Ombudsman Older Peoples Commissioner Local Government Ombudsman SPSo Scottish Courts

Recent tweets

Looking forward to talking about our employee ownership journey at this free event in Edinburgh this week @CDS

22 hours ago - Lynn Campbell @WorkproUK

When a business responds to put a complaint right the customer tells on average 7 other people. Good #complaints handling is so important

yesterday - Lynn Campbell @WorkproUK

Still spaces at first ever SPSO conference. Could be good for anyone interested in complaints handling #complaints

3 days ago - Lynn Campbell @WorkproUK
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