Our complaints and case management software helps organisations record, manage and report all complaints, issues and requests. It is available as an onsite or hosted system.
Learn From Complaints, Issues and Requests
Workpro provides invaluable management information. By analysing cases and their root causes you can learn from them, then make improvements to products and services.
Do More With Less
Workpro will help you manage increasing case volumes, while ensuring compliance with regulation. Improving staff productivity, it reduces time and cost in resolving complaints and other casework.
Be Fair, Be Consistent
Workpro guides staff through a best practice case handling process so every customer is handled in a consistent, fair manner. It ensures procedures are correctly followed and timescales met.
Be In Control, Minimise Risk
Workload and performance management tools keep cases on track and ensure everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - all stored, secure and searchable.