Case Management Software, Complaint Management System

A better way to manage complaints, issues and enquiries.

Workpro case management software solutions help organisations to better record, track and analyse all casework - including customer complaints and HR case management. Productivity gains, cost control and compliance result. But above all customers experience better service.

To see how Workpro improves case and complaint handling, while reducing costs and improving service, browse our solutions below:

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Case Management Software, Complaint Management System

Key Solutions

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Why Workpro?

Control casework, optimise service and maximise value from feedback.

Learn From Complaints, Issues and Requests
By analysing cases and their root causes you can learn from them, then make improvements to products and services.

Do More With Less
Workpro will help you manage increasing case volumes by improving staff productivity, reducing the time and cost of case resolution.

Be Fair, Be Consistent
Workpro ensures procedures are correctly followed every time, guiding staff through agreed process with consistent outcomes.

Be In Control, Minimise Risk
Everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - securely stored and searchable.

Go to Workpro Features.

The Process

Record Issue

Record Issue

Data entry tools support fast, accurate case capture. Workpro supports multiple input channels from web and email, to letter or phone. Categorisation and validation features ensure all necessary information is recorded.

Progress

Progress

Agreed workflow guides staff. Document management features support quality communications. Workload management tools, including alerts and reminders, keep everything on track.

Monitor

Monitor

Dashboards and case tracking views ensure KPIs are adherred to and nothing falls through the cracks. Cases and tasks can be assigned and re-assigned as appropriate.

Resolve

Resolve

Process prompts assist decision making. Cases can be linked, flagged as precedents or escalated as necessary. Resolution outcomes are recorded and categorised for future analysis.

Report

Report

Workpro accumulates a vast store of case data, all available for search and analysis. Ad-hoc and automatic reports provide robust management information and regulatory data.

Learn

Learn

Trend and root cause analysis highlight recurring issues, common requests or process failures providing invaluable business insights.

Improve

Improve

Not just recording but learning from cases leads to business improvements; customer retention, employee satisfaction, compliance, cost of service.

To learn more about how Workpro can help your business handle complaints more effectively

Talk to an expert
2 days ago

The #NHS is consistently failing to learn from #complaints, says health ombudsman https://t.co/u2XDt6Oszx

- Lynn Campbell @WorkproUK
3 days ago

We are keen to encourage women into software development. Meet our newest summer intern! https://t.co/czYiRMUztP

- Lynn Campbell @WorkproUK
3 days ago

The @SPSO_Ombudsman saw a 9% increase in health #complaints ready to investigate in 2015-16 https://t.co/700yxvVIrl

- Lynn Campbell @WorkproUK
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