Software for Case Management and Complaints Handling

Exceptional case management software for HR, Insurance complaints handling & more

Workpro complaints and case management software helps organisations to better  record, process, track and analyse complaints and casework. Boosting productivity, ensuring compliance - delivering service excellence.

To see how to reduce costs and risk in case management and improve service click here .

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Workpro helps you optimise service and maximise value from complaints, cases and HR casework.

Our complaints and case management software helps organisations record, manage and report all complaints, issues and requests. It is available as an onsite or hosted system

Learn From Complaints, Issues and Requests
Workpro provides invaluable management information. By analysing cases and their root causes you can learn from them, then make improvements to products and services.

Do More With Less
Workpro will help you manage increasing case volumes, while ensuring compliance with regulation. Improving staff productivity, it reduces time and cost in resolving complaints and other casework.

Be Fair, Be Consistent
Workpro guides staff through a best practice case handling process so every customer is handled in a consistent, fair manner. It ensures procedures are correctly followed and timescales met. 

Be In Control, Minimise Risk
Workload and performance management tools keep cases on track and ensure everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - all stored, secure and searchable.

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About Workpro

Reduce time and cost in complaints and case handling

Workpro makes it easy and cost-effective to capture, categorise and progress every case. It accepts complaints, issues and requests from a variety of sources, including letter, email, web, text and phone. All essential information is captured accurately and quickly.

Easy Case Capture

Increase productivity, focus on good service.

Workpro promotes fast resolution where possible and supports complaint escalation where needed. You can be confident that good, clear policy and process is consistently followed. Caseworkers are supported with productivity tools, while customers experience fair, exemplary service.

Consistent, Effective Casework

Coordinate everything from one system.

Workpro stores and manages the whole case story in a single, secure system. Every document, action and contact is stored and visible at a glance. With relevant updates, authorised stakeholders can be assured that a fair and reasonable outcome is in progress.

Coordinated Communication

Invaluable insights improve your business.

Workpro accumulates a host of data that can be interrogated for business benefit. It tracks and monitors trends, the root causes of common complaints and highlights resource issues. Business and regulatory reports can be produced on demand or set to generate automatically.

Powerful Insights & Reports

A solution for every type of business.

Ombudsman Case Management image

Ombudsman Case Management

Supplying Ombudsman, Commissioner and Regulatory bodies with their core software solutions for more than a decade, the Workpro team really understand complaints management in regulated sectors.

Issues and Service Exceptions Management image

Issues and Service Exceptions Management

Many complaints are the result of service failures. What began as a routine reported fault can snowball if the service failure is not addressed promptly and to the service users satisfaction.

HR Case Management software  image

HR Case Management software

Workpro HR case management software will ensure no steps are missed in the management of Human Resource cases, in particular special events, issues and exceptions that must follow set process and timelines. 

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Our Customers

Scottish Information Commissioner Housing Ombudsman Older Peoples Commissioner Local Government Ombudsman SPSo Scottish Courts

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We think ISO standards may have gone to far this time #whataboutcoffee

4 days ago - Lynn Campbell @WorkproUK

RT @LegionScotland: THANK YOU to Mark who completed the @ArranManTri on Saturday and raised a massive £2840 for Legion Scotland! http://t.…

5 days ago - Lynn Campbell @WorkproUK

We were delighted to recently sponsor Mark White in his Arran Man! @CASLtdUK @ArranManTri

5 days ago - Lynn Campbell @WorkproUK
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