Workpro is a complete system for the recording, management and reporting of all complaints, enquiries and issues. It is available as an onsite or hosted system.
Learn From Complaints
Workpro provides invaluable management information. By analysing complaints and their root causes you can learn from them, then make improvements to products and services.
Do More With Less
Workpro will help you manage increasing complaint volumes, while ensuring compliance with regulation. Improving staff productivity, it reduces time and cost in resolving complaints.
Be Fair, Be Consistent
Workpro guides staff through a best practice complaint handling process so every customer is handled in a consistent, fair manner. It ensures procedures are correctly followed and timescales met.
Be In Control, Minimise Risk
Workload and performance management tools keep cases on track and ensure everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - all stored, secure and searchable.