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Frequently asked question

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Yes. Workpro supports GDPR compliance in a number of ways:

  • Built-in file management tool supports record and document retention policies
  • Encryption of data at rest and in transit
  • FOI, EIR, SAR and GDPR case types included
  • Alerts to verify personal data are included at key workflow stages.

Yes – we use UK-based, data centres with ISO27001 certification.

You can choose different configurations, allowing you to tailor the level of security and resilience to meet your business needs. 

Yes. Workpro can run on standard servers and is easy to support –  we can manage it for you if you don’t have an IT department.  We can even pre-install Workpro on a server for you.

Yes. Authorised system administrators can customise items such as lookup lists, categorisations, fields, templates, user permissions and KPIs. Our business analysts can help if you need more complex customisation.

Yes – Workpro is available on the G-Cloud 11 framework for UK public sector buyers. Our G Cloud offerings include Complaints Management, HR Case Management, FOI DP Requests Handling, General Case Management and Workpro Cloud Support Services.

You will pay an annual licence based on the number of core users needing access to the system. Occasional users are free of charge. Licencing is an annual subscription model. We offer volume discounts and flexible terms.

Yes – thanks to a robust API, data from Workpro can be fed into your other systems. At the same time, data from other systems can feed into Workpro. For example, it’s easy to connect your CRM, Payroll, webforms and scanning applications.

We hold a large number of accreditations. The main ones are:

  • ISO 9001 for Quality Assurance
  • ISO 27001 for Information Security
  • ISO 14001 for Environmental Management
  • Cyber Essentials
  • Investor in People (Gold)


Workpro is browser-based. We use industry-standard technology including Microsoft SQL Server, ASP.Net and Internet Information Server.

Yes – we can include workflow KPIs for each of your individual business processes. You can then monitor each KPI using Workpro’s built-in reporting tool.

Flexible installation to suit your business

Workpro is now available as Software as a Service or as an On-Premise installation. The choice is yours.

Installation options