Case Study | Breedon - HR case management system

CHALLENGE

After steady growth and acquisitions, Breedon’s HR case management became fragmented. Using spreadsheets and emails caused inconsistent workflows, data aggregation challenges, security risks, and high administrative burdens. This reduced visibility and compliance, making company-wide standards hard to maintain.

RESULTS

Breedon streamlined HR case management with Workpro, achieving standardised workflows and enhanced visibility across cases. Document handling is now more efficient, with chronological organisation, secure storage, and rapid case file creation. Automation has significantly reduced manual tasks, improved operational efficiency, and strengthened data security—resulting in substantial time savings per case.

Inconsistent HR case management across business functions

Breedon's acquisitions brought together a diverse range of business units – each with its own HR management. The reliance on multiple spreadsheets and lengthy email chains for sharing documentation led to fragmented records and raised concerns around employee data security. Gathering case information was time-consuming, often taking over a week, while the absence of central oversight made compliance monitoring and risk identification particularly challenging.

A centralised solution - Workpro HR case management software

Breedon chose Workpro for secure, standardised HR case management. Configurable workflows and strong document management brought needed consistency and efficiency.

According to Breedon's Employee Relations Lead, Victoria Tinsley, "This system has truly brought us into the 21st Century. The best part is having every case instantly accessible – clearly visible and right there at the touch of a button.”

Significant efficiency gains in document management

The HR team quickly adopted Workpro, utilising features such as chronological sorting, automated PDF bundling for appeals, and central dashboards.

Victoria noted, “I love that we can now organise documents chronologically by activity date and generate a single PDF case file with a cover page – which is useful for presenting an evidence pack when a case reaches hearing or appeal. It’s far more efficient than doing it manually.”

Key Outcomes: Achieving a consistent, compliant approach to HR case management

With Workpro, Breedon centralised HR cases for all 3,500 colleagues in Great Britain and Ireland. Automated documentation collation has saved us literally hours for each case, freeing up HR to focus on added-value work and improving responsiveness. A compliant process is now followed group-wide, improving security and auditability.

User feedback has been overwhelmingly positive, Victoria added, "I'm delighted and wouldn't be without it."

HR teams now rely on real-time case insights and secure document management to underpin Breedon's operations, driving consistency, compliance, and efficiency throughout the business.

Ready for a customisable and efficient HR case management system?

About Breedon

Breedon Group plc is a leading vertically integrated construction materials group with 4,900 colleagues across Britain, Ireland, and the US. Breedon holds 1.5bn tonnes of mineral reserves and resources with long reserve life, supplying value-added products and services, including specialty materials, surfacing and highway maintenance operations, to a broad range of customers through its extensive local network of quarries, ready-mixed concrete and asphalt plants, and is listed on the FTSE 250.