Emma Laxton

Posts by Emma Laxton

What Does An “Industry-Leading” Complaint Handling Process Look Like?

What Does An “Industry-Leading” Complaint Handling Process Look Like?

September 11, 2026 11 min read
Improving Public Sector Complaint Handling To Avoid Safeguarding Failures

Improving Public Sector Complaint Handling To Avoid Safeguarding Failures

August 17, 2026 7 min read
What features should a good employee case management system have?
Puzzle pieces connected to create a question mark.

What features should a good employee case management system have?

August 7, 2026 5 min read
Case Management: HR Software vs. Spreadsheets
Colleagues working on a spreadsheet

Case Management: HR Software vs. Spreadsheets

July 30, 2026 7 min read
Managing Fatigue Grievances in Construction and Transport

Managing Fatigue Grievances in Construction and Transport

June 23, 2026 7 min read
Third-Party Harassment and the Worker Protection Act: What HR Teams in Large Organisations Need To Know

Third-Party Harassment and the Worker Protection Act: What HR Teams in Large Organisations Need To Know

June 12, 2026 6 min read
Protecting The Mental Health Of HR Professionals In High-Trauma Cases

Protecting The Mental Health Of HR Professionals In High-Trauma Cases

April 28, 2026 7 min read
Expert Advice For An Efficient Complaints Management Process

Expert Advice For An Efficient Complaints Management Process

April 9, 2026 6 min read
Protecting Your Employer Brand During Employee Disputes

Protecting Your Employer Brand During Employee Disputes

March 25, 2026 7 min read