Empowering frontline staff to better handle customer complaints
Empowering frontline staff to better handle customer complaints
June 7, 2024
4
min read
Beyond Resolution: Navigating Continued Pushback from a Complainant
Beyond Resolution: Navigating Continued Pushback from a Complainant
May 6, 2024
3
min read
How Conflict at Work Impacts Your Bottom Line
How Conflict at Work Impacts Your Bottom Line
April 2, 2024
3
min read
Beyond Implementation: Optimise Your Use of Case Management Software
Beyond Implementation: Optimise Your Use of Case Management Software
March 4, 2024
3
min read
Is your HR case document management fit for purpose?
Is your HR case document management fit for purpose?
February 19, 2024
4
min read
Identifying and Supporting Vulnerable Complainants
Identifying and Supporting Vulnerable Complainants
December 13, 2023
5
min read
The Pros and Cons of AI for Complaints Management
The Pros and Cons of AI for Complaints Management
August 23, 2023
5
min read
What features should your complaints management system have?
What features should your complaints management system have?
July 4, 2023
4
min read
Case Management: HR Software vs. Spreadsheets
Case Management: HR Software vs. Spreadsheets
June 1, 2023
4
min read
