Everything you need for a case in one place

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Reduce time and cost in case handling

Workpro makes it easy and cost-effective to capture, categorise and progress every case. It accepts complaints, issues and requests from a variety of sources, including letter, email, web, text and phone. All essential information is captured accurately and quickly.

Easy Case Capture

Increase productivity, focus on good service.

Workpro promotes fast resolution where possible and supports case escalation where needed. Good, clear policy and process is consistently followed. Productivity tools support caseworkers, while customers experience fair, exemplary service.

Consistent, Effective Casework

Coordinate everything from one system.

Workpro stores and manages the whole case story in a single, secure system. Every document, action and contact is stored and visible at a glance. With relevant updates, authorised stakeholders can be assured that a fair and reasonable outcome is in progress.

Coordinated Communication

Invaluable insights improve your business.

Workpro accumulates a host of data that can be interrogated for business benefit & can be used for root cause and trend analysis. Business and regulatory reports can be produced on demand or set to generate automatically.

Powerful Insights & Reports
Multiple Case Types

Multiple Case Types

Complaints, comments and compliments, issues, incidents and enquiries, Freedom of Information and Data Protection requests.

Auto-populated Templates

Auto-populated Templates

Professional, high quality letter and email templates promote accuracy, consistency and productivity.

Search and Filtering

Search and Filtering

Search opens up the wealth of information Workpro accumulates. Flexible filtering helps you to get to the information you need quickly, in chronological order if needed.

Security, Audit and Compliance

Security, Audit and Compliance

Access to the system or certain cases is restricted according to your company policy. 

Signposting and Referrals

Signposting and Referrals

Generate good will by re-directing enquiries and complaints to the right organisation.

Case Ownership

Case Ownership

A single point of contact and responsibility is allocated for the case. Cases can be reassigned or escalated as necessary, with a clean handover assured.

User Maintained Administration Tools

User Maintained Administration Tools

Administration tools allow aspects of the solution to be user maintained.

Easy to use, graphical interface

Easy to use, graphical interface

New users can be up and running quickly and it reduces the cost of training. Less mistakes are made.

System Integration

System Integration

Workpro includes application integration tools (APIs) to enable you to integrate any existing system with Workpro.

Why Workpro?

Read our top 10 reasons