Scottish Legal Complaints Commission
In this video case study SLCC's Neil Stevenson (Chief Executive) and Vicky Crichton (Director of Public Policy) discuss ...
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Local Government and Social Care Ombudsman
Faced with a budget cut of 37%, increasing caseload and falling staff numbers, the Local Government and Social Care ...
Read moreHousing Ombudsman Service
An expanding remit, and huge growth in caseload and staff numbers, means HOS need a complaint management system that’s ...
Read moreMOD Defence Equipment & Supplies
Defence Equipment and Support (DE&S) employ a civilian workforce of 12,000 working in the procurement and supplies ...
Read moreWorkpro Connect & Housing Ombudsman Service
A self-serve tool for easy collaboration with a growing customer base. The Housing Ombudsman Service (HOS) handles ...
Read moreTSB Bank
TSB Bank required a new, reliable HR case management system with improved management information and ease of use. They ...
Read morePatient Ombudsman
The Patient Ombudsman investigates health sector complaints in Ontario, Canada. The team require an end-to-end case ...
Read moreBreedon
CHALLENGE After steady growth and acquisitions, Breedon's HR case management became fragmented. Using spreadsheets and ...
Read moreBurton's Biscuits
Fast growth at Burton's Biscuits' and a significant merger, meant the former manual HR case handling process was no ...
Read moreCustomer Complaint Tracking: A Guide To Current Best Practices (Clone) (Clone)
If you can track and manage them properly, customer complaints are a valuable asset. It's always hard to hear ...
Read moreCustomer Complaint Tracking: A Guide To Current Best Practices (Clone)
If you can track and manage them properly, customer complaints are a valuable asset. It’s always hard to hear ...
Read moreHow Conflict at Work Impacts Your Bottom Line (Clone)
Discover the financial impacts of workplace conflict & how HR case management software can help reduce employee ...
Read moreReduce pressure through HR case management software (Clone)
Many HR departments report being overstretched and stressed by the pressure of unpredictable workloads – often without ...
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