In order to provide clients with ongoing peace of mind, CAS offer an extensive range of support options - all provided in accordance with ITIL best practice.
Service Level Agreement
Following system acceptance, clients can enter into a Service Level Agreement (SLA) with CAS. The SLA covers maintenance and support activities, as well as arrangements for system enhancements requests, such as changes or additions to the system.
Clients can securely log and monitor their technical support requirements through our online support portal 24/7/365.
Product Upgrades and New releases
Workpro is an evolving product and one system upgrade is available to customers per year as part of the Workpro Licence Agreement.
IT System Maintenance and Support.
A number of our clients have no inhouse IT staff and CAS manages their IT installation (including the IT infrastructure) for them, acting as their de-facto IT department.
Third Party Suppliers
We also have a number of clients whose system is housed with a third party managed hosting supplier. We are experienced in working with other such suppliers and are known for our pro-active, collaborative approach in such arrangements.
Please submit your enquiry using the form below. Thank you.