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Comparison of Workpro versus CRM for complaints handling

Should you buy a dedicated case management system or a CRM to manage complaints? Download this handy grid to use in your business case.

13 December 2018
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The type of complaints you typically deal with is an important consideration when choosing a suitable complaints management system.

We are sometimes asked how Workpro compares to a complaints handling module in a CRM system. 

This whitepaper presents the main arguments for a dedicated complaints management system, based on our years of experience in this field.