Back to index

Local Government Ombudsman Case Study

A budget cut of 37%, an increase in caseload and falling staff numbers. This is the perfect storm the Local Government Ombudsman (LGO) in England faced in 2013/2014.

A radical business transformation project, which combined significant culture change with simplified, streamlined ways of working, was the answer.

Productivity has increased by 29.7%. Cost per case, already one of the lowest in the sector, has been further reduced. Performance targets are being exceeded and quality standards improved.

A key part of the organisational revamp was updating their Workpro case management system to match and support their redesigned business processes.

Click arrow below to access download
Local Government Ombudsman Case Study

To read more of this article download the full file by clicking the link below.

Download file Download