Back to index

5 Tips for Integrating your Website with your Complaints Management System

Increasingly we find companies are seeking to enable their customers to submit complaints, enquiries and issues through their website. The best approach is to feed these cases directly into an integrated case management system.

Website integration speeds up response times and reduces complaint handling costs. Customers can submit issues at times convenient to them, with prompts that make the process easy to follow, while automatic submission of complaints and enquiries into a case management system ensures the case progresses quickly and effectively through the agreed process.

Certain considerations come up every time we discuss website integration with Workpro case management software clients and we hope you find this summary list a useful starting point for your own website integration project...
 

Click arrow below to access download
5 Tips for Integrating your Website with your Complaints Management System

To read more of this article download the full file by clicking the link below.

Download file Download

Case Studies recent posts

Brightside FCA Complaints Case Study

Ombudsman Cayman Islands Case Study

East Kent HR Case Study

Workpro HR Product Tour