Some of our clients have found that over 30% of contacts are outwith their area of responsibility. Where appropriate, enquirers can be signposted to the relevant organisation, saving time for you and the customer.
Instead of leaving people feeling like they are being passed from pillar to post, staff can forward the case to the organisation involved.
User maintained look up lists
User maintained lists of commonly referred organisations and bodies are stored in the central repository so that repeated information does not need to be re-keyed.