A website style interface speeds up data entry and reduces the cost of staff training by providing a familiar, easy to use experience. Your staff can be up and running with the system very quickly, allowing them to get back to a focus on personal, high quality customer service.
Context sensitive help
Help information is available at all times.
Return to latest activity
Users can have multiple cases open at once and return to the last activity on a case. For example, if a phone call comes in, demanding action elsewhere in the system, they can easily return to where they were at the click of a button.
Dedicated user interfaces
Different users may need different views and dashboards. User interfaces are available for Caseworkers, Occasional Users, Team Leaders and Managers.