Workpro simplifies and speeds up the logging of new cases and requests, however they come in.
A unique case record is created for every case received. Each case is assigned a unique Case ID.
Cases and enquiries can come from a variety of sources: phone, letter, email, SMS, web, social media etc.
User friendly interface
Easy to use forms minimise keying and avoid duplication of effort, saving time and reducing cost:
Context-sensitive input screens
Look-up Lists for common information
Free form text boxes for recording of all necessary information.
Return to latest activity at click of a button.
Multiple Device Support
Workpro has a responsive design so that the Workpro interface can be accessed via mobile devices, such as tablets.
Workpro Web Form Option
A simple one-page interface is available which can be used to easily log cases by frontline staff and others. The details logged are submitted to Workpro for further handling or statistics.
Social Media Module
The Workpro Social Media module adds the ability to scan social media platforms for relevant mentions and easily create a case.