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Case studies

Problems, solved – for businesses large and small.

Who we work with

Workpro is applicable for any business, large or small, handling potentially tricky cases. Our clients come from a variety of sectors, private and public, throughout the UK and overseas.

The common need is confident control, reducing cost and inefficiency. Workpro helps organisations to provide better service to clients and colleagues alike. Because even good organisations get complaints and issues. Great ones learn from them.

Our clients include

Case studies

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How the Local Government Ombudsman met a 37% budget cut and thrived

A budget cut of 37%, increased caseload and falling staff numbers was the perfect storm facing the Local Government and Social Care Ombudsman. Streamlined processes and significant culture change were the answer.

Read the Local Government and Social Care Ombudsman case study
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Putting customers at the heart of everything they do - Brightside Group

Brightside invest in innovative systems that help them provide the best possible experience for customers, whatever the issue. Complaints handling is no exception.

Read the Brightside group case study
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Consistency and control in HR casework - MOD DE&S

The DE&S HR team support 12,000 employees working in the equipment and supplies area of the UK MOD. Procured through the UK government G-Cloud, Workpro software is bringing improved efficiency and reporting to HR case management.

Read the MOD Defence Equipment & Supplies case study
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Flexible complaint handling for a growing team - Housing Ombudsman Service

The Housing Ombudsman Service need an intuitive complaint handling system that’s flexible enough to manage changing regulation. With a growing team, the ability to scale up and adapt to process changes is vital.

Read the Housing Ombudsman Service case study
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A champion for fairness in Ontario’s health sector

The Patient Ombudsman investigates health sector complaints in Ontario. The Ombudsman aims to ensure “Every Experience Matters", and to prevent issues from recurring. Reporting is therefore a key feature of their Workpro complaints management system.

Read the Patient Ombudsman Ontario case study