The common need is confident control, reducing cost and inefficiency. Workpro helps organisations to provide better service to clients and colleagues alike. Because even good organisations get complaints and issues. Great ones learn from them.
A budget cut of 37%, increased caseload and falling staff numbers was the perfect storm facing the Local Government and Social Care Ombudsman. Streamlined processes and significant culture change were the answer.
Brightside invest in innovative systems that help them provide the best possible experience for customers, whatever the issue. Complaints handling is no exception.
The DE&S HR team support 12,000 employees working in the equipment and supplies area of the UK MOD. Procured through the UK government G-Cloud, Workpro software is bringing improved efficiency and reporting to HR case management.
The Housing Ombudsman Service need an intuitive complaint handling system that’s flexible enough to manage changing regulation. With a growing team, the ability to scale up and adapt to process changes is vital.
The Patient Ombudsman investigates health sector complaints in Ontario. The Ombudsman aims to ensure “Every Experience Matters", and to prevent issues from recurring. Reporting is therefore a key feature of their Workpro complaints management system.