The DE&S HR team support 12,000 employees working in the procurement and supplies area of the UK MOD. The HR team needed a new case management system to track ER casework for this large workforce, with improved efficiency and reporting as key drivers - and they needed it deployed within 6 weeks.
Managing the trickier issues that inevitably arise with any workforce can be a headache. Not to mention a risk if correct employment law is not followed. Grievance, disciplinary, long term sickness cases etc. can be complicated and sensitive.
We have identified 20 key benefits of an ER case management solution, in what we hope will be a useful guide to those considering a new system for their organisation.
Is your HR team attempting to keep track of employee relations casework with spreadsheets? Maybe a separate spreadsheet per case type – e.g. one for disciplinary cases, one for grievances etc.?
This can lead to some common headaches, explored in this article.
Employee Relations teams face a range of issues day in day out. Keeping track of all this is no mean feat. East Kent Human Resources (EKHR) is a shared services HR team serving three councils and a housing ALMO, set up as an innovative response to these challenges.
A dedicated HR employee relations management system can help ease the burden of a busy HR team.
It’s challenging trying to handle complex HR casework at the best of times, and even more so if you are having to make do with ad hoc systems, such as spreadsheets.
As a busy HR manager you know that you can’t rely on ad hoc systems, such as using spreadsheets to record your Employee Relations casework - the consequences of ‘dropping the ball’ are just far to great and it’s probably causing you stress.
The New Year will see an increase in spending on cloud-based Human Capital Management (HCM) technology in the workplace, according to a report. We consider how advances in technology are helping deliver efficiencies in HR case management.
HR departments like yours could be saving time and money by using technology to help increase efficiencies with your HR case management.
We know that HR professionals like you are already stretched and stressed with having to deal with a varied and unpredictable workload and you might not realise that HR case management software can help you deliver efficiencies and reduce the potential for cost escalation and risk.
Imagine a place where all the documents associated with an HR case stood in orderly fashion until you wanted to refer to them, and no its not a filing cabinet!
Now the polling stations have closed their doors, we take a look at what the changes may mean for busy HR teams and daily life at their organisations.
Picture the scene. You are a small HR team in a big company. You have thousands of staff requests to deal with. The phones are ringing off the hook, your inbox is about to burst and you really want to at least try to get out of the office by 6pm tonight.
50 years in software development and 5 years employee owned - we are celebrating 2 milestones today! Read our Scott… https://t.co/HtYfgjvQd5
What is best - CRM or case management system to manage complaints? It depends on complaints type. Check out our han… https://t.co/4Ljzeo6wXg