At the Freedom of Information Conference 2017 yesterday in Edinburgh I was struck by two things: the challenges involved in pulling FOI responses together, and how much time and resource this costs organisations. So many people I spoke to yesterday are managing these often complex cases with spreadsheets – how they keep track is a minor miracle!
50 years in software development and 5 years employee owned - we are celebrating 2 milestones today! Read our Scott… https://t.co/HtYfgjvQd5
What is best - CRM or case management system to manage complaints? It depends on complaints type. Check out our han… https://t.co/4Ljzeo6wXg