At the Freedom of Information Conference 2017 yesterday in Edinburgh I was struck by two things: the challenges involved in pulling FOI responses together, and how much time and resource this costs organisations. So many people I spoke to yesterday are managing these often complex cases with spreadsheets – how they keep track is a minor miracle!
Is your casework file and records management system GDPR ready? #GDPRcompliance #GDPRready https://t.co/WwOTpmKmyM
Citizens Advice Consumer Green Paper calls for better complaints procedures and solutions #complainthandling https://t.co/9BORfidDr0