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Deadline approaches for FCA new complaints handling rules – are you ready?

by Lynne Campbell | Posted in Complaints management systems for Financial Services | 21 June 2016

With just over a week remaining until the Financial Conduct Authority’s (FCA) new rules on customer complaint handling come into force, is your firm ready to comply?

Deadline approaches for FCA new complaints handling rules – are you ready?
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Brightside looks for the upside in customer complaints

by Ken Naismith | Posted in Complaints management systems for Financial Services | 5 April 2016

Brightside Group aim to ensure the best possible experience for customers, whatever the issue. CAS Ltd is delighted to announce they have selected our Workpro complaints management software to underpin this.

Brightside looks for the upside in customer complaints
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The FCA definition of complaints – a critical complaints management debate

by Lynne Campbell | Posted in Complaints management systems for Financial Services | 24 March 2016

The 15th Annual Complaints Management Forum for Financial Services took place in London last week (16-17 March 2016). CAS was there, exhibiting our WorkproFS system, Workpro complaints management software for Financial Services.

The FCA definition of complaints – a critical complaints management debate
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FCA complaint reporting rules changes prompt software search by Savills

by Ken Naismith | Posted in Complaints management systems for Financial Services | 2 March 2016

Even good companies get complaints – the best learn from them. Savills Letting division has chosen Workpro case management software to make sure that all feedback is recorded, actioned and learned from.

FCA complaint reporting rules changes prompt software search by Savills
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Forum offers opportunity to perfect financial services complaints handling knowledge

by Lynne Campbell | Posted in Complaints management systems for Financial Services | 18 February 2016

The rules, regulations and trends surrounding financial services complaints change rapidly and it is crucial for those working in this field to keep up to date.

Next month the 15th Annual Financial Services Complaints Management Forum will offer an unrivalled opportunity to get up to speed and hear from experts.

Forum offers opportunity to perfect financial services complaints handling knowledge
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Skipton chooses Workpro software in readiness to comply with FCA reporting rule changes

by Eskimo Commands | Posted in Complaints management systems for Financial Services | 11 February 2016

Computer Application Services (CAS) welcomes Skipton Financial Services (SFS) as the latest customer to choose Workpro complaints management software. 

Skipton chooses Workpro software in readiness to comply with FCA reporting rule changes
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Financial Services Complaint Management Forum 2016

by Lynne Campbell | Posted in Complaints management systems for Financial Services | 14 January 2016

Workpro will be exhibiting at the 15th Annual Financial Services Complaints Management Forum to be held 16-17 March 2016 in London.

Come and join us! As a conference sponsor we are pleased to be able to offer a 30% discount off the conference delegate rate. Please quote discount code FKM63336WP when you register to claim your discount. Event website: click here

Financial Services Complaint Management Forum 2016
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Should Finance firms need to report on all complaints?

by Ken Naismith | Posted in Complaints management systems for Financial Services | 25 February 2015

Finance and Insurance sector readers will be aware of the next business day rule.  Clear up a complaint within one business day and it does not need to be reported to the FCA (Financial Conduct Authority).  The current FCA consultation on improving complaints handling proposes that the “window” on less formal front line resolution should be widened to 3 days, along with the suggestion that all complaints should be reported to the FCA in future.

But is it really necessary to log and report every complaint?

 

 

Should Finance firms need to report on all complaints?
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Making Financial Complaints Reporting Less Painful

by Lynne Campbell | Posted in Complaints management systems for Financial Services | 27 November 2014

UK Financial Services firms have to provide the Financial Conduct Authority (FCA) with data on complaints received every 6 months, which the FCA then publish for all to see. How can a good complaints management process help financial firms with this somewhat painful requirement?

Making Financial Complaints Reporting Less Painful
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14 days ago

Data breach complaints up 160% since GDPR; https://t.co/2t8IWHtOs5 via @SCmagazineUK Workpro #complaintshandling so… https://t.co/eBjnvsFnHn

- Lynn Campbell @WorkproUK
21 days ago

RT @EquateScotland: Kelly has just finished her CareerWise placement with @WorkproUK @CASLtdUK - read more about her experience and why emp…

- Lynn Campbell @WorkproUK
36 days ago

#HR case study on improving #employeerelations #casemanagement. Successful UK MOD deployment https://t.co/4zGiyX0IXE

- Lynn Campbell @WorkproUK
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