With just over a week remaining until the Financial Conduct Authority’s (FCA) new rules on customer complaint handling come into force, is your firm ready to comply?
Brightside Group aim to ensure the best possible experience for customers, whatever the issue. CAS Ltd is delighted to announce they have selected our Workpro complaints management software to underpin this.
The 15th Annual Complaints Management Forum for Financial Services took place in London last week (16-17 March 2016). CAS was there, exhibiting our WorkproFS system, Workpro complaints management software for Financial Services.
Even good companies get complaints – the best learn from them. Savills Letting division has chosen Workpro case management software to make sure that all feedback is recorded, actioned and learned from.
The rules, regulations and trends surrounding financial services complaints change rapidly and it is crucial for those working in this field to keep up to date.
Next month the 15th Annual Financial Services Complaints Management Forum will offer an unrivalled opportunity to get up to speed and hear from experts.
Computer Application Services (CAS) welcomes Skipton Financial Services (SFS) as the latest customer to choose Workpro complaints management software.
Workpro will be exhibiting at the 15th Annual Financial Services Complaints Management Forum to be held 16-17 March 2016 in London.
Come and join us! As a conference sponsor we are pleased to be able to offer a 30% discount off the conference delegate rate. Please quote discount code FKM63336WP when you register to claim your discount. Event website: click here
Finance and Insurance sector readers will be aware of the next business day rule. Clear up a complaint within one business day and it does not need to be reported to the FCA (Financial Conduct Authority). The current FCA consultation on improving complaints handling proposes that the “window” on less formal front line resolution should be widened to 3 days, along with the suggestion that all complaints should be reported to the FCA in future.
But is it really necessary to log and report every complaint?
UK Financial Services firms have to provide the Financial Conduct Authority (FCA) with data on complaints received every 6 months, which the FCA then publish for all to see. How can a good complaints management process help financial firms with this somewhat painful requirement?
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