The SPSO’s Complaints Standards Authority has updated its innovative Model Complaint Handling Procedures (MCHPs) in the light of recent research, good practice and user feedback.
Employees value good company culture and fair work policies. An important part of that is how you treat them when career issues hit. What makes for a good ER case management system?
Interested in a career in software engineering? Check out our paid summer internship opportunity. Plus two Workpro developers share their top tips for getting started in IT. Because the world needs more women in STEM!
Reporting complaints data to the FCA every 6 months - for all to see - is potentially painful. How good complaints management software helps financial firms comply with FCA complaint handling rules and complaint trends.
Many HR departments report being overstretched with the pressure of unpredictable HR caseload. Almost every other profession uses tailor-made software to simplify tasks and improve efficiency. Why should HR be any different?
20 benefits of case management software for handling customer complaints and employee issues. Summarised in a handy whitepaper.
A conference on the changing role of regulators highlighted the need for more openness from regulators about their processes.
Consistency is one of the main things an Employment Tribunal looks at when assessing how an organisation has handled a case. Could you prove this? WIth tribunal claims increasing, we look at how to mitigate your risk.
Many companies start out using spreadsheets to record complaints. But spreadsheet-based systems cannot cope with the complexities of modern complaints management.
We are pleased to announce that Workpro has been accepted on the G Cloud 11 framework, available on the UK Government’s Digital Marketplace.
We are delighted to have been awarded Gold Investors in People in recognition of our excellent team engagement and management practice. Happily, the award’s handover coincided with our Employee Ownership Day (EO Day) celebrations.
One of our clients made an enormous saving by replacing their Excel spreadsheet with our HR case management software. The contribution to employee well-being is significant.