Whitepaper on Management Complaints (not just recording)
However large or small your organisation, managing, not just recording complaints, leads to higher levels of customer satisfaction - often with lower cost of service. Add management information around trends or lessons learned and complaints can become a stepping stone to better results all round.
CAS' new whitepaper "Why Recording Complaints is not the same as Managing Complaints" can be accessed here
At CAS, our mission is to minimise the impact of complaints while maximising the opportunities they afford.comments powered by Disqus