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Financial Services Complaint Management Forum 2016

by Lynne Campbell | Posted in Complaints management systems for Financial Services | 14 January 2016
Financial Services Complaint Management Forum 2016

Workpro will be exhibiting at the 15th Annual Financial Services Complaints Management Forum to be held 16-17 March 2016 in London.

Come and join us! As a conference sponsor we are pleased to be able to offer a 30% discount off the conference delegate rate. Please quote discount code FKM63336WP when you register to claim your discount. Event website: click here

Workpro Complaints for Financial Services comes pre-configured to meet the complaint handling needs of financial services firms, with FCA reports and targets, automatic complaint classification, standardised workflows and templates built-in.

Key features and benefits include:

  • FCA compliant reports - assurance that information is being recorded correctly.

  • FCA compliant letter templates - correspondence is standard and FCA compliant.

  • Automatic mapping from client specific product names and complaint categorisations to FCA Product/Service Groupings and FCA Product & Cause Categorisations for smooth FCA submissions.

  • Standardised best practice workflows with FCA targets and reminders ensure complaint handlers meet FCA timescales, and provide management oversight.

  • Multilevel categorisation and root cause analysis allow for extensive scrutiny of complaint data, providing essential information for service improvement.

  • Multiple redress categories allow for all types of redress and compensation to be recorded and reported whether an apology, a gift or financial. This ensures that the firm can accurately report on complaint costs.

  • Single web page entry so that complaints can be captured quickly and easily.

  • Fast, low cost deployment and training.

  • Pre-configured and ready to go, but also extensively customisable.

  • Hosted or on-site system options.

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