5 Tips for Integrating your Website with your Complaints Management System
Increasingly we find companies are seeking to enable their customers to submit complaints, enquiries and issues through their website. The best approach is to feed these cases directly into an integrated case management system.
Website integration speeds up response times and reduces complaint handling costs. Customers can submit issues at times convenient to them, with prompts that make the process easy to follow, while automatic submission of complaints and enquiries into a case management system ensures the case progresses quickly and effectively through the agreed process.
Certain considerations come up every time we discuss website integration with Workpro case management software clients so we have created a summary list we hope will serve as a useful starting point for a website integration project. To access the full article go to the Resources section of the Workpro website and download it from there. Click here.