Our Family of Case Management Systems.

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Complaints Management System

Complaint management system for all customer feedback and complaints. Available as a cloud-based or on-premise solution.

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HR Case Management Software

HR case management software that manages the in-depth employee relations cases that routine HR systems cannot handle.

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Issue Reporting and Case Management

Workpro is a better way to manage your issues, cases and investigations. It’s easy to use, easy to integrate and cost-effective.

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Financial Services and Insurance Complaints

Complaints handling software with FCA compliant reporting and best practice process and templates built in.

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FOI and DP Request Tracking

Software that logs, tracks and reports all Freedom of Information (FOI) and Data Protection cases. Improving visibility, handling and analysis.

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Ombudsman Case Management

Workpro is a trusted, proven complaints and enquiries management system for Ombudsman and Commissioner organisations.

Put things right. Promote great service. Prove compliance.

Workpro is ideal for any organisation looking to manage complaints, cases and issues more effectively, whether public sector or private industry. It is a case and complaints management product which can be adapted to meet the needs of all kinds of organisations.

Ready to go…
For the most common application areas for Workpro, we have pre-configured, “out of the box” solutions. These come with workflow, templates and reporting ready for you to deploy straight away.

…or more bespoke.
Workpro is also highly customisable and scalable. Our consultants can work closely with you to tailor Workpro to fit your business requirements exactly. Workpro can be configured to fully reflect your organisation’s unique processes and terminology if required. Please refer to our Services page  for more information.


CAS spent time understanding our business needs and we have a customised system which tells the whole story – details of all cases and their stages, correspondence/emails etc all together in one repository.

Scottish Information Commissioner