Workpro Complaints: Key Features
Our adaptable workflow system manages enquiries, complaints and feedback, from receipt to outcome. Workpro knowledge management tools then go a step further by allowing analysis of complaint trends supporting continuous improvement in products and processes.
Register
Fast and accurate data entry using drop down menus, postcode software, clear navigation and context-sensitive input tools ensures registering enquiries, complaints and feedback is easy with Workpro.
Links to related cases. New entries can be linked automatically to earlier related complaints allowing experience to be applied to current and future cases.
Communicate
Accessible documentation. Workpro can personalise, organise and store all complaints documentation – letters, emails, scanned material, phone notes etc., giving staff one point of access to all necessary material.
Standard template letters assure consistent high quality communication with customers.
Seamless integration with Microsoft tools such as Word and SharePoint.
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